Alignment service near Memphis, TN

This business is Horrible !!!Horrible!!! The owner is a bad business man not professional at all!! He does not know how to speak to people and he lied about scratching my vehicle while in his possession! Drove my 2006 RR HSE in with 2 issues thought it was fixed when they called me to pick it up on a Friday 9/17/202 at closing time and found I had 3 new issues that I did not have b4. 3 of my windows did not roll down , screws missing under my hood that were there b4 . A scratch on my vehicle that was not there when i brought it in for a coolant leak . drove it home and it started beeping and flashing check coolant levels. Got home and there was no coolant in the Reservoir Omg this place is not a place i would recommend to nobody. Be warned DO NOT TAKE YOUR PREVIOUS VEHiCLE TO EURO OF MEMPHIS LOCATED AT 2699 broad ave memphis tn 38112. I too read the reviews and thought i wld give them a chance and i hated that i did. Also had to bring it back 9/20/2021 to fix those issues but not the scratch they put on it and they didn't even wash my truck after spending over $2600???????? Very Very disappoi!!nted consumer

I went in to see these guys (and gals) regarding a used vehicle I had purchased and they did a Fantastic job!!! You could not ask for more professional and friendly service that know EXACTLY what they are doing!! I would not take my car to anyone else!!!

Same great service for 35 years!!!

I have been a customer there for quite some time. I will not take my cars anywhere else. The head mechanic, Tim, is awesome! He is very honest and does quality work. He has a great attitude and knows his stuff. Their prices are quite affordable also,. I will continue to do business there and recommend this place to all!

Hadn’t needed auto service for a few years. The old Arlington automotive was absolutely the best. Things looked different in the showroom. I asked for Rusty,but I was told he left about 10 months ago and there is a new owner. I had several dash lights come on at the same time. After reading about what the cause could be,it was most likely a CVT transmission issue. The old Arlington automotive would and could repair any aspect of a vehicle. Main Street automotive quoted me $163 for diagnostic that I assumed would be applied to the repairs if I chose to let them work on the car. Assuming is never good when dealing with repair shops. Rusty had read codes at least a half dozen times over the years and never charged me. Even when I opted to do the repair myself and not leave the car. Diagnostic only takes a few minutes, I’ve watched it done dozens of times. A computer is plugged in under the dash and a code will appear that matches the dash icon problem. But I thought, well ok they are doing things differently now, I was there and need the car fixed. I left it. After a few hours I was contacted and told that they were not knowledgeable enough to fix my car. I was told I needed to take it to Subaru or a transmission shop. I hated that I was now going to have to go get the car and hope I made it to somewhere else. Upon picking up the car,I was informed of the $163 diagnostic charge. So I was charged $163 just to be told that that couldn’t fix my car and I need to take it somewhere else. That’s just not right!! I was never informed that they might not be smart enough to fix my car. One of the dash lights was an transmission overheat warning. Hmmm, they didn’t tell me they didnt work on the inside of transmissions. Their web sight plainly list transmission repairs as one of the services they offer. Plus the old Arlington automotive would have had the knowledge to fix it. Would it not be fair and good business to mention to an owner of car needing repairs,that if the diagnostic reveals possible transmission problems,they would not have the knowledge to do the repair. If they had said that……I wouldn’t have left the car and saved $163. Cost me another diagnostic that was applied to the repair cost. These new owners are scamming people with their diagnostic charge. How many times have they charged for the diagnostic and then declined the repair. I’m thinking a lot. Quick money!! When I confronted them about the misleading web page and the fact that they declined the repair and still charged me, I was offered a half shop credit or a free oil change. No thank you !! You people are deceitful and can’t be trusted. I would let y’all oil my bicycle chain.

Service was absolutely wonderful and the Honda doesn't sound like the wheel is going to fall off. The staff was friendly and so professional. We trust Cole's and know they stand behind their work always!!!

You guy's did a great job...told me everything up front and did it all on time both my partner and myself use your company and never had a single problem thanks Rick Caccamisi rickyc9090@aol.com

They looked at my truck, and told me what needed fixed immediately and what could wait. No pressure. The work was fast and priced right. I will go back any time I have something that breaks.

I visited this establishment on 07/19/16 for issues with my TPMS light. My light had been on for 2 months and I informed the gentlemen at the front desk that I was having issues with the light remaining on despite continuous efforts at putting air in all four tires. He asked me which one it was and I informed him that I wasn't sure. There was instantly a look of discontent across his face. Now, mind you, the business states on it's website that they close at 6:00pm during the week. I got off work at 4:30pm and got there at 4:55pm, hoping to get my tires examined to see what the problem was. The maintenance shouldn't be very long for this type of problem, I thought, and they didn't appear busy at all. I was told to pull my car up to the second bay to have one of the mechanics look at my tires and all he did was put air in my tires. No time whatsoever was taken to actually see if I had a slow leak, nail, etc. I had already told them that putting air in my tires hadn't fixed the issue. They wanted to get me in and out because it was too close to closing time I assume. After the mechanic finished putting air in my tires, he told me that all my tires were sufficiently inflated except for the right rear which, before he put air in it, had a significant lower tire pressure than the rest. To me, that would signal that maybe you should actually EXAMINE the tire to find out why the pressure is so much lower than the rest of the tires. That action wasn't taken and I rode home with my issue unresolved. I then made an appointment for the next day to take my vehicle to a Honda dealership where they took the time to look at my tires and found a nail in my right rear tire! And guess what, the maintenance time didn't take long at all! I am thoroughly disgusted with Grimes on Hacks Cross and will never do business with them again. I will definitely recommend not to take your car here for any maintenance purposes.

I came in there June 26 to have my air fixed for the second time you kept the car until June 29th. I drove it home, I drove it Sunday July 2 first and last time since I brought it home been in bed sick. Someone called me tonight to tell me my back lights were on I drove around the block lights on back still so they have been on for six damn days. AND THE AIR IS NOT WORKING I PAID YOU CLOSE TO 1300 DOLLARS IN ALL AND YOU FREAKED UP MY CAR AND MADE IT WORSE AND STILL NO AIR. SOMEONE HAD BETTER CALL ME TOMORROW NO KIDDING IF I DO NOT HEAR FROM SOMEONE i AM GOING TO THE BBB YOU HAVE MESSED WITH THE CAR LONG ENOUGH TO HAVE ME NOW WITHOUT A CAR OR AIR NOT PLAYING IF YOU THINK I AM TRY ME. PHYLLIS WILBANKS 901 276-1292