DIAGNOSIS

I HAD A VEHICLE THAT HAD BEEN CHECKED AT ANOTHER TRANSMISSION SHOP IN FRANKLIN AND AT THE DEALER AND BOTH HAD TOLD ME MY TRANSMISSION NEEDED TO BE REBUILT OR REPLACED. I THEN TOOK IT TO MR. MAYS AT COLEMAN TAYLORS AND HE INSISTED ON CHECKING IT BEFORE GIVING ME A PRICE TO REBUILD IT. SINCE IT WAS A FREE CHECK, I AGREED THINKING HE WOULD JUST CALL ME BACK AND TELL ME THE SAME THING, IT NEEDED A REBUILD OR TO BE REPLACED. I WAS GOING TO LET THEM FIX IT BECAUSE A FRIEND RECOMMENDED THEM ALONG WITH MY REGULAR MECHANIC. BUT WHEN MR.MAYS CALLED BACK AND TOLD ME A SPEED SENSOR WAS BAD AND IT WOULD COST 86.00, I ALMOST FELL OUT OF MY CHAIR. I KNEW RIGHT THEN THAT I WOULD NEVER GO ANTWHERE ELSE FOR TRANSMISSION REPAIRS AS LONG AS I LIVE. HE COULD HAVE TOLD ME THE SAME THING THE OTHERS HAD AND MADE A LOT MORE MONEY BUT HE DID THE RIGHT THING AND I JUST DONT THINK MANY SHOPS DO THAT ANYMORE. KUDOS TO MR. MAYS AND HIS STAFF WHO KNOW HOW TO TREAT THEIR CUSTOMER.....WITH RESPECT AND HONESTY. JOHNATHAN FORD SPRING HILL TN