Cooling system

Well car was supposed to be done last week. It's Tuesday the following week and still not done. Apparently did not even start on it until 5 days after the parts where in! They won't even pick up the phone, so mystery time and day to when I actually get my car back. Also tried to charge me over three times what I could get the parts for. So basically had to order my own parts, drop them off, so they could get it done two weeks later. It's been one headache after another. Finally get a hold of them and they are mad at me for checking on it. They are also saying they have no idea when its going to be done. Seriously? Save yourself a lot of time and frustration.