Carisma Wash Lube and Detail

I went during my lunch yesterday to get my car washed at Carisma on Saratoga. Employees there talked me into getting my windshield dings repaired because my insurance would pay for it. I agreed. While they were "repairing" the small dings, one of the dings in my window cracked three ways in the driver's side edge of the glass with one of the cracks being over 6 inches long. Now I do not just have dings that are "repaired", I also have three huge cracks. I was subsequently given a business card for another employee at the Staples location, and told that he would repair the cracks later. I called him on the phone. He listened to me and insisted he was too busy to fix them right then, but could the following week. I drive over to the other location and put a "stopper" on the worst crack that had not worked its way all the way to the edge of the glass and could continue in the heat to crack further (note two cracks ran straight into the edge of the wind shield). While doing this he assured me that my window could NOT be fixed right then and there because they were too busy. He also told me I would have to endure them messing with the windshield again in an attempt to "fix" the damage they did to it before we could consider a window replacement. After I left, I could see in the area the he used a stopper that the lines from the crack are NOT going to vanish when he repairs it and he will have to drill at least two more holes in my windshield to "fix" it. Furthermore, I was told they would "help" me pay to get a new one if I allowed them to AFTER they tried to repair it. That's right "help" NOT them pay for the whole thing. I am livid for several reasons: 1. I had NO line cracks in my windshield before this incident. 2. I was late returning to work from lunch over this issue. 3. I was "put off" by Roland (the guy in charge) until next week to fix the damage they did because they were TOO BUSY to fix what they damaged right then 4. I was told that he was missing out on making money because he was having to deal with me instead of working in the carwash. 4. When I called Roland later to explain that I wanted a new window instead of the one they had cracked, he did not answer my phone call and did NOT call me back. 5. My husband went up there today and talked to Roland and he gave him the same dog and pony show that I would have to wait and that I would have to endure him trying to "fix" the windshield. Meanwhile the crack is growing....DO NOT LET THEM TOUCH YOUR WINDSHIELD!