Sales

I purchased a brand new 2014 Dodge Dart GT from Viva Chrysler Dodge Jeep at 8434 Gateway East El Paso, TX 79907 in late August 2014. When I brought it back in a week later to get it washed and detailed, my husband realized the front right rim was scratched up about 1/4 of the edge of the rim. I told the service department and my sales representative and they took pictures to send up to the manufacturing company, but it got denied and they told me the dealership can't help me with this issue. They basically expect me to pay out of pocket for a damaged part that I had no fault in. I would not recommend going here to purchase a vehicle especially a new one. If you do, be sure to check every little thing on the vehicle before they sell it to you, don't let them rush you into signing anything until you have inspected everything. And when you bring it into services for any reason, make sure you inspect your vehicle before and after to make sure they did not damage anything. That way you can point it out to them right there and then before they deny causing any damages. Please don't let the crisis I am dealing with happen to you.