Pit Stop USA located at 10380 Jones Road in Houston, TX services vehicles for Oil Change and Lube. Call (281) 894-7907 to book an appointment or to hear more about the services of Pit Stop USA.

Pit Stop USA Reviews

1
Oil Change
September 15, 2022 | Marie | Visited, over a year
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Don't go here - the big guy (who says he is the owner - altho I don't believe him) is a LIAR.  Said they couldn't add air to my tires since their gauge was only in kilograms (LIE), I think because he was lazy and thought I wasn't going to offer to pay him for it.  Another guy overheard his lie and checked my tires and added air as necessary. And now, after reading reviews on other sites, I realize I will need to watch to make sure they didn't leave the oil screw loose when they changed my oil.  Horrible customer service, big guy is rude and a liar.  Avoid at all costs!!!
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Don't go here - the big guy (who says he is the owner - altho I don't believe him) is a LIAR. Said they couldn't add air to my tires since their gauge was only in kilograms (LIE), I think because he was lazy and thought I wasn't going to offer to pay him for it. Another guy overheard his lie and checked my tires and added air as necessary. And now, after reading reviews on other sites, I realize I will need to watch to make sure they didn't leave the oil screw loose when they changed my oil. Horrible customer service, big guy is rude and a liar. Avoid at all costs!!!
1
Oil Change
October 04, 2013 | Frank | Visited, over a year
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They forgot to put the oil cap back on my vehicle and I drove it around losing oil for almost a week when I noticed it was smelling really bad.  When I checked it and noticed they hadn't put the oil cap back on, I checked the oil level which was below what would even show up on the dipstick.  I bought oil filled it up and called them the next day.  The guy was incredibly rude and said he'd clean up the oil that had sloshed around everywhere but that's all they'd do.  I live an hour away so I wasn't going to do that and he said well I can't help you then and hung up.  I called back and asked to speak to the owner and he said "Not going to happen" and hung up again.  At no point did I ever raise my voice or be rude in even the slightest way.  All I ever did was explain to him what happened.  They have a 30 day warranty that he apparently wasn't willing to honor and every reasonable suggestion I made to either get back the money I spent on more oil, or to have them fix it, he said "Not going to happen."  
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They forgot to put the oil cap back on my vehicle and I drove it around losing oil for almost a week when I noticed it was smelling really bad. When I checked it and noticed they hadn't put the oil cap back on, I checked the oil level which was below what would even show up on the dipstick. I bought oil filled it up and called them the next day. The guy was incredibly rude and said he'd clean up the oil that had sloshed around everywhere but that's all they'd do. I live an hour away so I wasn't going to do that and he said well I can't help you then and hung up. I called back and asked to speak to the owner and he said "Not going to happen" and hung up again. At no point did I ever raise my voice or be rude in even the slightest way. All I ever did was explain to him what happened. They have a 30 day warranty that he apparently wasn't willing to honor and every reasonable suggestion I made to either get back the money I spent on more oil, or to have them fix it, he said "Not going to happen."