Brake repair service near Hudson Oaks, TX

They have been wrestling with the front end of my old truck for 6 months for a $69 alignment, due to damage to a bolt that was NOT their fault. Never been less than courteous, I am about to pay them for another alignment *(don't do lifetime, on this truck I'll bet they are glad) and take my truck back in, I hit a curb in Arlington. They are helping me find a RARE replacement bolt that is long enough to hold a proper alignment. I bought 4 tires from them in May because I felt like I owed them the sale, tires are great. I do my own oil changes, and just use NTB for tires and alignment.

Just look what they did to this lady - I wouldn't trust them! http://dfw.cbslocal.com/2015/09/25/auto-shop-wont-return-single-mothers-car/

Flat rate for labor is $200.00 even if its an easy fix of $19.00 for a new thermostat. I took my car in on a Monday morning to get a professionals opinion as to why my car was overheating. I did not receive a call back until Friday at 4:30pm I immediately returned my missed call at 5pm, but they were already closed, WHICH their sign says they are open from 8:00am to 5:30pm. The following Monday a week after my car was dropped off I call back and ask for the DANNY what the issue is with my car, he did give me an estimate of $250.00 to replace the thermostat, NO WAY!!! Oreilly's has it in stock for $19.00. I told Danny, No don't fix it I'll be there to pick up my car. When i arrive at the shop two hours later (during my lunch break from work) he says there is a fee for $87.00 to put my car back together. ARE YOU KIDDING ME!!! Why am I being charged if no repairs where done to my car? Because it had to sit at his shop for a whole week before they can even look at it & they had to take it apart to find out why it was overheating....BULL! I had been a loyal customer since 2005, he had done major repairs to all my vehicle, so i knew his labor charge is $200.00, but to replace a simple thermostat, sorry i was not going to pay $250.00 when i can replace it myself. I asked nicely to waive the $87.00 since it wasn't my fault that my car was sitting there for a WHOLE week, he has a temper WATCH OUT!! he yelled at me said NO $87.00 and get your car out of here or $250.00 so we can fix it! I said to him fix it & please have it ready within the hour (I was there at 11:30am), he said NO I'll have it ready at 3:30pm, i said fine i will be here at 3pm. I go to pick up my car Danny says to me I was able to knock of $7.00...Thank you Danny & paid the bill.... YOU JUST LOST ONE LOYAL CUSTOMER TODAY!!!

This is the best automotive shop in North Texas. Most honest and reliable guys in the business. Louis has been nothing but honest and has shown me the issues with my vehicle instead of just telling me. I would travel over a 100 miles to have these guys work on any of my vehicles.

Worst Customer Service Ever! My appointment was at 5:30, and I arrived at 5:39 behind a slow customer in line. I get it, I was 9 mins late to a location that states on the door and online that it closes at 6:00. If you've tried driving anywhere on OU weekend, you know the traffic on 35 & 287. After huffing and puffing for 7 mins about how online appointments on the Corporate website should tell you that you have to be there at 5:45 at the latest, the guy gave away the policy of 15mins. I enjoyed how the news on the TV showed a time of 5:41-5:43 the entire time he was out in the shop walking around after I arrived and said I was there for an appointment. If you have a GROUPON for this franchise, STAY away , and go to one of their other locations. A "counter clerk" should have just said, sorry our policy is 9 mins late and we can't take anymore (Even if two bays are empty)... I'd be a bit upset, but not as upset as I am with Mr. Huffy Complainer. And change your sign to say closes at 5:39pm instead of 6pm, so I know.