Service Provided

This is my experience just this morning. My son asked us to take his vehicle in to get two new tires on the front. He had just gotten two tires for the back. We specifically asked them to put the new tires on the front regardless of the manufacterers suggestions. We came back to get the truck, the tires are ON THE BACK!!!!!!!!! My husband called and told me that they had not done as we'd asked and said it would be around 4 hours before they could fix it. What?!! No, so I called them and a very young male answered the phone and told me I promise you not Sears, not Firestone, none of these places will put the new tires on the front. I hung up and called Firestone. A really nice guy whose name is Frank answered and I asked him this. If I brought you my car that I had already put new tires on the back and asked you to put two new tires on the front, would you do that or would you put them on the back. He said. Its your car. You want them on the front, we'll put them on the front. We can give you the manufacturer's recommendation, but ultimately it's your car and your decision... Wooooo, blown away. Good Buy Discount, Hello Firestone. I'd rather pay an extra cost for quality tires than have to deal with little boys who can't do what is asked of them.