Car detailing service near Pasadena, TX

After experiencing a Hit-N-Run it was overwhelming to come into an agreement with the insurance policy agent for coverage,positioning me in a vulnerable placement.Concerned about how to manage the situation I searched for counsel with Mr.Jesus Carmona,I have come to know Mr. Carmona for 6 yrs now and haves assisted(serviced)me with other vehicular reparations, paint jobs, installments...I am glad to had searched for him he proficiently worked with the insurance adjuster helping me obtain a fair estimate appraisal for the needed repairs, Mr. Carmona goes above and beyond to accomplish customer satisfaction.

I love this place. Tony has been fixing cars of mine for about 20 years. He is always professional and very resonable. I would recommend him to anyone, and have.

I took my wife's car to Elite Car Wash to be cleaned yesterday. As I approached the guide bars onto the conveyor I heard a pop noise. I've heard this in my truck before as it is aligning the tires on the conveyor. The attendant's eyebrows raised indicating his awareness of the noise. I had multiple cars behind me and when I exited the wash I had no option but to keep moving. I live about 5 minutes away, so when I got home I took a look and sure enough the tire sidewall was gouged and the wheel was damaged. I immediately called and spoke to Cece the manager at Elite Car Wash. She said she would check the tunnel and call me back. She did. She said that there was nothing wrong with the tunnel and her employees don't remember anything happening. She also did not want to see the damage and told me since I drove offsite there was nothing she could do. I asked her to show me video of the car as it loaded the wash. She had nothing..... I drove back to Elite Car Wash and took a photo of the loading area where the wheel was damaged. Oh, and I saw the attendant and questioned him. He said "yeah I heard the noise". Nothing like lying to the customer. After an 8 minute conversation with her, she said I'm sorry there is nothing I can do and HUNG UP ON ME. Great Customer Service Elite Car Wash. The conclusion: The protective plastic piece that protects the wheel from being damaged is worn right down to the steel. Improper Maintenance. Elite Car Wash needs a new maintenance plan.

The short version is that car spa damaged my vehicle and have given me the run around for over a month without fixing it. I was a repeat customer who brought multiple cars there for years (probably spending a couple of thousand dollars all together). Never again. Long version: 1 month ago, on a Saturday, I came in for an oil change and general cleaning (inside and out). After the oil change but during the cleaning inside the car, an employee broke my rear view mirror off in such a way that it couldn't be reattached. The guy who broke the mirror was very apologetic and I wasn't particularly upset about that (accidents happen). What did bug me was waiting beside my car for 30 minutes until a manager (Juan) could look at the damage and take down my details. On the back of their copy of the receipt, I wrote down my name, number, make, model, VIN, etc and since it was the weekend, Juan promised to call me on Monday with a resolution. No one calls me on Monday. I wait until Thursday to call them and after 20 mins on hold am told that the part has been ordered and that they will call me when it comes in. No one calls me the following week. I call on Friday and after a lot of hold time, I am told that the wrong part arrived, had to be returned and the correct one ordered. I will be called when it arrives. No one calls me the following week. I show up in person on Sunday and talk to Juan (who doesn't remember me of course). I describe the repeated calls, the repeated runaround and how after three weeks, this just needs to be made right. He promises, to my face, to make amends and take care of me and fix my mirror. I am clear that I will wait 1 week and if it is not resolved by then, I start posting my experience online. That was 9 days ago. Car Spa, your staff lie to your customers, repeatedly, on the phone and in person and it reflects very poorly on your company as a whole. It must be obvious by now to anyone reading this that they never o

This company employs workers that can't be trusted! The manager doesn't do anything about it, but their website advises they treat the customers like Royalty. I recently took my vehicle here and my property was stolen. I guess that is the type of Royalty treatment you get. I wouldn't recommend anyone to use their services especially if you're not in the vehicle at all times.

12:35 might be late but it's no excuse for horrible customer service. Was treated like I had the bubonic plague. Will be spending my money across the street and any other place possible. Good luck staying in business with such rude service.

I come every day to this location New manger since a month worst management Ever seen need to replace him . Vary bad customer ex , I will never go there again .

I was at this location today (9-8-12) and the brushes were to close and snapped my antenna off and slammed my mirrors hard against the cab of my new truck. I said something to the guys working there and they just pointed at their sign and said thats the policy. I will never recomend a blue wave to anyone else again. I use to go every Saturday to do my truck and have seen the service go downhill and they are now just rushing vehicles through.