Mobil 1 Lube Express

There should be an option for NO STARS! Do not take your vehicles here for any kind of work. I don't even recommend them for inspections. My daughter took her car to get the inspection done, and she was told that she needed to replace a couple of belts and have some work done on her emergency brake before they would pass the car. Since she was already a day late on getting the inspection done and had a very limited time frame in which to get the work done before she went to work, we went ahead and authorized the work be completed during the inspection against my better judgement. I should have just taken the car to our regular mechanic. She's had a squealing noise when she turns the steering wheel to the left or right when driving the car. We took it to our mechanic yesterday and once he got it on the rack, he said the belts had been replaced, but they were never tensioned. He was able to fix very quickly, and we were on our way. Two hours later, she was driving to a lesson and heard a very loud pop, and the car stopped dead in the middle of the road. She thought one of her tires had popped. The tires were fine and fortunately so was she. She happened to be in a school zone when this happened so the driver behind her was going slow and was able to stop. Had this happened during regular traffic, she likely would have been killed by the impact. We took the car back to our regular mechanic, and once he checked everything out, he found that the emergency brake plate had split in half and the left rear brake pad had sheared completely off. I called the Mobil 1 manager and she was very apologetic and tried to explain it away as "sometimes things just happen", but she couldn't authorize a refund, and tried to offer me a few free oil changes. She also said she would contact my regular mechanic, but three hours later when I spoke with him, he hadn't heard anything from her. The refund authorization had to go through the corporate office. I tried seven times this morning to get in touch with a live person at the corporate office, but I kept being sent to a voice mail box with no name, only random numbers. Very bad customer service. So nearly $150 later for the repairs done because of the incompetence of the Mobil 1 technician, not to mention the $170 for the initial repairs at Mobil 1, the car is safe again and my daughter is still alive and unharmed. I will never take any of my vehicles (four of them) to a Mobil 1 or any other shop associated with Mobil. Do I really think I'm going to hear from the corporate office? Not really. Not unless I have my attorney contact them. If you value your life and the life of your family, find a responsible shop and stay far away from Mobil 1.