Poor

I have never experienced this kind of unprofessionalism from a company. If you are a minority, beware! I own a Lexus and requested synthetic oil(oil changes are only needed every 5,000 miles when synthetic oil is used) however, the attendant insisted I was missed informed and oil changes would be required every 3,000 miles. His tone was very arrogant and matter of fact. As I approached the front desk to inquire further and request the attendants name (latter discovered his name is Chad) "Bubba J" who I suspect to be the manager or owner, asked "How may I help you"? I responded: What is the guy's name in the red shirt? He again asked ( as if he didn't hear me..in a very authoritative tone) "How may I help you"? I again asked: What is the guy's name in the red shirt? He (Bubba J) very rudely replied " GET YOUR FAT N***** A** off my property"!