Shocks intended but not performed.

I took my daughters Rav4 in for service before she had to drive back to OKC. They said it needed shocks which I approved. They also suggested getting the headlights defogged, cabin filter replaced, air conditioner checked, etc. Normally I don't do this stuff at the dealer but since it was there already and my daughter needed to get on the road I approved the work. 6.5 hours later it was finally ready. I paid the bill and was reading the receipt while waiting for the car to be brought up when I realized they did not do the shocks. I just paid $350 for all the miscellaneous crap they talked me into and they didn't do the work I initially brought it in for. The service writer said they did not have the shocks in stock. I told him that he should have called me and I would have picked up the car and got my daughter on the road 6 hours earlier. He said he forgot. I spoke to "Bud" the manager and after telling him that my daughter had to get on the road immediately, he offered to order the shocks and discount the labor when they got them in. I suspect he only made the offer because he knew we couldn't take advantage of it. I am usually pretty sharp about smelling a rip-off but this one slipped by me. I got stung for $350 with a classic bait and switch. I would not trust Alamo Toyota to check the pressure in my tires. I can only assume a similar experience awaits those who buy cars there as well.