The technician broke off my gas cap and preceded to tell me "it was d... read more The technician broke off my gas cap and preceded to tell me "it was damaged before I arrived." My gas cap was fully connected to my car before I arrived. He broke it and was rude and unprofessional. Horrible, horrible service! Is it unreasonable to expect your car to leave inspection in the same condition that it entered inspection? Do not get your car inspected here because when they damage your car they will not take responsibility!
I took my car to Texas-German Autohause for a diagnosis and possible r... read more I took my car to Texas-German Autohause for a diagnosis and possible repairs on 03/02/2016. Later that same day at approximately 5:45 I received a phone call from a staff member who identified himself as Mike. I gave me a verbal account of the issues based on the diagnostic test and quoted a price for the test and repairs, $2323. I told him that was high and asked what was most necessary which he replied valve cover and gasket. I told him to go ahead with the valve cover repair and wait on the others until further notice. The called ended at 5:56 pm. Texas-Garman Autohaus closes at 6:00 pm. At between 6:30 and 10:00 pm I call Texas German Autohaus and left a several messages for Mike and several in the general mailbox to PLEASE DO NOT PERFORM ANY REPAIRS ON MY CAR. I again called the shop at 03/03/2016 6:00 am to 10:00 am and left several voicemails two urgent for Mike and in the general mail box to NOT PERFORM ANY REPAIRS. The shop opens at 7:00 am. Approximately 10:30 I spoke with a staff member from the front office who said that the repairs had been started on my car as of last night. When I got to the shop my car was not in the repair bay or visible from the front lot. Mike came to me and said that I approved repairs and he started working on my car 03/02/2016. I told him that could not be because the shop closed at 6pm and I got off the phone with him a few minutes to closing. I asked for my car. He left for about 30 to 35 min. and said you approved repairs so we worked on your car. I told him that I cancelled that approval before he started working on my car. He left and stayed gone for 45 mins. My car still not in the repair bay or pulled to the front. I walked past the repair bay to behind the building to find my car being repaired. Staff members tried to get me to leave the area but I would not. I requested my car. I was informed that I had to pay $665.48. I paid the bill because I needed my car back. I quoted Engine Belt and labor would be $490.00 in addition to not approving the repair.
On the star rating you have to give one or else I'd give negative four... read more On the star rating you have to give one or else I'd give negative four! Do not use this shop. They had my car three times for A/C service the same problem. and never did fix it correctley. I had to end up taking it to another shop who did fix it, return the parts to this shop and end up paying a large labor charge for nothing but major inconvenience. I cannot really overstate how much this end up costing me in money, suffering through a heat wave with A/C not working. As well as attitude from the owner over giving me a refund for the parts as well as asking for parts back that he did not even put on. Again do not deal with these people.
