Service Provided

Action Automotive deserves more than an A+. I've dealt with a few mechanics and shops in the past, and I have to say: I am wowed. I called because I was having issues with shaky brakes in my (new) used car. The main mechanic explained that it sounded like they were worn or warped -- similar to the problems his wife had in her similar vehicle -- but that it was possible the brakes may need replacing. He took the time to explain what could be going on -- he didn't rush through it. I told him the time I was available to drop off the car, and he told me to call Friday morning to see whether it would be better to wait 'til Monday or if he could get me in Friday. (This was fine; I was free both days). He got me in Friday. I asked how expensive it would be if the brakes needed replacing (which was the more expensive of the possible solutions). He checked the prices and let me know how much it should be. I asked if he could take a look under the hood to see if anything needed replacing -- he said he'd do it for free. He met all of his commitments -- the price was exact, he checked out under the hood. Also, the second mechanic fixed the sticking starter by putting in some graphite -- and he said that if the problem starts reoccurring, to come by and he'd add some more. I'm thrilled -- this was the best experience I've had with an automotive repair shop. The mechanics are amazingly kind, patient, and thorough. They've won a repeat customer, and I intend on telling everyone I know about them.