Diagnosis/Overall Inspection

I used to think highly of this place, but boy has it really gone downhill. The place is jam packed full of cars but I never see anybody working on them...its just a hot mess in that garage. If you want to drop off your car and be in and out quickly....forget about it. These people move as slow as molasses running uphill during the wintertime. I had them look at a used car to tell me if there was anything it needed done to it. $90 dollars later they told me all it needed was an oil change and a tune-up. I said.....I JUST GOT THE DAD GUM OIL CHANGED YESTERDAY! They said, oh...UH...then it just needs a tune-up. A few days later, a friend of mine told me the steering wheel was off center and felt it needed to be aligned. Olson's never even told me this. So, I call them and the wife of the owner answered. I requested to speak with her husband, but she said he was too busy and that she could speak on his behalf. She was VERY SNARKY. I explained all that had happened and she said that when they look at a car for issues, they only look under the hood unless otherwise specified. I explained that I just bought this car and DID SPECIFY that I wanted it completely inspected. I also told her that her husband mentioned if I had a service done (the tune-up), some of that $90 could be applied towards another service. I told her I was interested in having the car aligned and wondered if they would still honor the offer for me. She said since it wasn't done AT THAT TIME, there would be no discount applied towards another service (an alignment). I said, now wait a minute. I would have had the service done at that time had I known to have it done. Not to mention when I dropped it off I told him to take his time since I didn't need the car right away. He had it for TWO WEEKS. I said certainly he can find a way to cut me a deal on an alignment. Is there any way you can talk to him about this and give me a call back? This woman literally said.....we need to put bread and butter on our table too, so I doubt he will, but I will give him the message. I haven't heard from these people since. TRUE STORY. So, needless to say, this post will go up everywhere I can possibly post it since.....I can be a little snarky myself. AutoZone hooks your car up to a machine for FREE and tells you more than OLSONS AUTO CLINIC.