Air conditioner repair

My mother took her Lexus in to have the air repaired. When Climactic air returned the car, they had destroyed her dash. They left dirt and grease all over the seats and the headliner, and they also damaged the center console. We have taken the car to get estimates to have all of the damage repaired and all of the body shop technicians have said, "How did this even happen?" It almost looks like they took a screwdrive and pried the dash off to get to the a/c. There are at least dozen small gashes surrounding the air conditioner, radio, etc. I wonder why they didn't stop after they made the first gash, when it became apparent that they were damaging the car. Our estimates to replace the dash and center console are higher than the cost of the a/c repair. The owner, Chuck Durett, did assist us with getting an estimate for repair (vs. replacement). However, Mr. Durrett has not contacted us again about how he is going to facilitate and pay for this repair. Incidentally, we have been told that repair will never restore the car to its original condition. If this matter gets resolved and Climatic Air does the right thing and pays for the repair of the vehicle, I will post an update.