Anglers Auto Service

First, I need to preface this review by saying I suffered a breakdown on Highway 97 which on a business trip more than 150miles from my home.  I normally do all my own vehicle repairs and have a well equipped shop for that purpose but in this case, I had to have my truck towed to a shop to get it fixed and chose Anglers as they appeared to be a small enough shop to be flexible and to hopefully able to fix my truck quick enough for me to get home the next day, however this belief was misplaced.  I am not saying this shop is incompetent, but they did not know that deeply discharged batteries require a manual charger to get them charged.  Because of this I was told by them that I had to buy two new batteries which I did but with the suspicion that they were wrong so kept my old batteries which when I returned to my own shop I found were fine once I put them on my own charger with a manual setting.  They should have known this and simply put a jump on my truck first to get enough charge in the batteries so their own charger could take over.  This is not however the biggest issue I have with Angler's Automotive.  The greatest issue I see with this shop are their ethics (or more rightly, the lack of them).  When I informed them that I was not happy they made me buy two batteries I did not in fact need for almost $400, I was at first set upon with very nasty vitriol from them in our email exchanges.  They wrote as if they were a junkyard dog looking to rip my throat out for "extorting" them when I said I reserved the right to write a review such as the one I am writing now.  No admission, no apology, no conciliation, no trying to understand my position, only attacking my own character telling me that somehow I was the responsible party.  While I did not back down to them, I did not rise to their bait and continued to press the matter as rationally and calmly as I could to try to get them to realize their mistake which they have yet to admit to.  The only form of negotiating with me was to offer to take the batteries back for a refund only to pull that offer rapidly afterwards saying that my window to do so had closed.    Throughout, I have only asked for an adjustment to the almost $600 bill to reflect the error they made.  This they steadfastly have refused to discuss and finally having reached the point where I see no hope for resolution, I am using the only means left to me which is to tell others to treat all the 5star reviews posted about this shop with skepticism as I find it ironic that there are no middle ground reviews.  Only others like me who came away from their experience with this bunch as being unsatisfactory, frustrating and ultimately costly.  Are these other customers who claim to have had "perfect" service genuine?  I am saying that I am quite doubtful.  So if you are forced to choose a shop to take your vehicle to, be wise and don't choose these guys.  They are mean spirited and to them the term "customer satisfaction" is not in their vocabulary. 

Michael Dunatov
Mount Vernon, WA