Sending an S&K wrench in for warrantee repair

We dropped off a wrench in June to have the ratcheting mechanism repaired or replaced. Weeks passed before my husband called for an update. They assured him they'd get to it the next day. Again, weeks passed. My husband drove the twenty miles only to find it still untouched. They wanted another chance; wanted to make it right. Weeks later, my husband told them to mail it to him so he could take it somewhere else. Yesterday, October first, we called again. They still have the wrench because it was expensive to mail. They were hoping a customer from our area might come in so they could send the wrench home with them to drop off at our place! Today, I must drive up to pick up my husbands UNTOUCHED wrench after FOUR MONTHS on The Parts Place's shelf.