I recently moved to NWA for a new job. One morning, my car would not s... read more I recently moved to NWA for a new job. One morning, my car would not start. Being new to the area, I did not know where to take my car to be repaired. I searched online for a repair shop close by with good reviews. The KAR Shop had the best reviews & was only two blocks away. I have dealt with many auto shops but have never dealt with a more fair, reliable, honest & friendly repair shop as The KAR Shop. They have gone out of their way for me on a number of occasions. When my car was being repaired, they gave me a ride to work. They have literally save me hundreds of dollars. I could tell right away on my first visit that it is a family-run business that is focused on customer satisfaction. It is a very "clean" auto shop unlike others I have visited that are very dirty and run down. They have a nice lobby area and their staff are all very approachable and friendly. I am not a very car savvy person, but each time I have been there they have explained ...
NO STARS!!! Had car towed in on a Wednesday, called for over 4 days, n... read more NO STARS!!! Had car towed in on a Wednesday, called for over 4 days, never an answer or a call back. Went there the following week, vehicle was out, unlocked, tore apart, with a few pieces broken under hood. Ken-the owner, never stood still to speak, walked away and just made promises to have it in the shop the next day. Again called, no answer, no call back. Went back again, this time to see car, still unlocked, this time with body damage, almost $2k worth. So I video taped everything from that point on!! Very needed if you use this shop! He lied about the damage to my car, got those lies on tape! Went another couple days without answering calls or calling back, ow, over 2 weeks later, I called a tow truck and had them come get my car. I do not recommend this Mom and Pop place, noone is there to answer calls or questions, your vehicle is not secured or locked up. This review is needed for people like me out there, that know nothing about vehicles, and people like this know this and screw customers all the time! I do not know if the 5 star review on here is a friend, cause I have a very hard time believing anyone had great service here. I had to let my insurance handle getting vehicle fixed..
Always get my Mercedes S500 serviced by Roger, he has done an excellen... read more Always get my Mercedes S500 serviced by Roger, he has done an excellent job all the time. I had a problem with my X5, no one other than him could fix it even the BMW warranty people could not, hats off to Roger. Karl Eureka Springs, AR