Auto repair service near Antioch, CA

John is pleasant to deal with, asks pertinent questions, gives reasonable estimate as to time and cost. Delivers as promised.

I bought a car from R & R that Both Dave and Richard told me ran on both CNG and Gasoline. I took a train from Utah to get the car. They were very nice. Dave told me that they had been driving the car on CNG and Richard guaranteed me "I 300% guarantee you that it runs on CNG" He told me that he had driven the tank empty to ensure all was working. Because of the travel distance and time of day, I didn't have a viable option to go 30 miles to find a CNG station to test it out. Afterall, Richard is a certified mechanic and told me that he personally would guarantee me it ran on CNG. I took the car, and after 12 hours of driving I finally had the opportunity to fill up and drive on CNG... to my shock, the CNG tank was full and the system didn't work. I immediately called Dave and he told me to find a Mechanic to diagnose it and he would take care of it. I found a certified mechanic who diagnosed it as a bad compuvalve. I called Dave back, he now won't take my calls.

Referred to Family Auto Care by CarMax since they were booked throughout the month. Was impressed by the service Nicole and Sean provided. Very understanding to my situation and was able to offer me a drop off and a pick up ride to and from their shop. Very polite and professional. Hopefully not needed, but if so I will be using them again. Vince G. Dixon, CA

Quick repair and nice people.

I came into this shop and ask how much it would be to diagnose and replace the thermostat and water pump - they quoted $57 for the diagnosis and $657 for the work. When my husband dropped the car off they wrote the quote much higher so I called to dispute it and was told this was there standard price. I asked them not to work on the car because I didn't feel comfortable with the sudden price change. When we picked up the car it had been moved and I asked why they said they were about to begin the work when I cancelled. I drove it across the street for a diagnosis at another shop and was told that the Coolant hoses were disconnected and all of the coolant was running out of the car...and the car could not be driven it had to be towed!!! Costing us even more money!!! There were no leaks when the car was dropped off at CME. The thermostat light had come on a few weeks earlier we filled up the coolant, nothing was leaking because the car sat in our drive way for two weeks while we were on vacation....until we could drop it off at the shop. Please beware of these vindictive crooks...

I took my 2006 Nissan Pathfinder into Vacaville Nissan to have a bounce problem in the rear checked out. They said the problem was the rear shocks. The replaced those with OEM shocks. The bounce was worse that before the replacement. The tires would actually leave the ground on small bumps and the vehicle nearly flipped over on its side going over a railroad track. I returned to Vacaville Nissan but the Service Dept. was closed. The head new car salesmen checked out the car and stated that the shocks are too weak to support the weight of the vehicle. I returned the next day and there technician took the car for a test drive. He stated that there is a problem but there is nothing they can do because these are the shocks that their Book show for this vehicle. THEY KNOWINGLY ALLOWED US TO LEAVE THE DEALERSHIP IN A CAR WITH A DANGERUOUS CONDITION THAT COULD RESULT IN INJURY OR DEATH. THEY PROMISED TO FIX THE SHOCKS IF THESE DIDN’T WORK BUT FAILED TO TELL US THAT WE WOULD HAVE TO PAY 680 ADDITIONAL DOLLRS TO DO THAT.

1

Super sweet crew. Quick quality work. Just makes you feel safe. Keurig coffee with variety creamers. - Denean Garret

I’ve been going to El Sobrante Town Garage for many years. They are always friendly, knowledgeable and can usually get me right in. They have taken great care of my two older cars, that I love, and kept them going for years. I trust them and highly recommend them. Lori Elphick

Complete diagnosis, repairs and maintenance.