Auto repair service near Brannan Island, CA

Title: Karden Auto Repair Street: 1400 Central Road Suite #6 City: Walnut Creek State: CA Zip: 94596 Phone: 925-478-7177 URL: http://www.kardenAuto.com Email: kardenauto.shop@gmail.com We specialize in Auto Repair, Transmission Repair, Toyota Repair, Alfa Romeo Repair and Auto Service. We are proud to provide auto repair for Walnut Creek CA. We will take care of your car and treat it like our own. We will gladly provide all the necessary auto repair services. When you bring in your automobile, our auto repair technicians will do their best to bring your car back to perfect shape.

I wish I could give this place 0 stars. On July 17, we dropped off our 150 due to a “service engine” light. Later that day we were told the catalytic converter needed to be replaced and was under warranty. He said it was ordered and the truck would be ready on the 20th. On the 20th we were told it would be ready on the 23rd. On the 23rd, we were told it SHOULD be ready on the 27. We were eventually told the part had NOT been ordered because the supplier was out?! Why had they given me three dates it would be ready then? After being given the runaround, I called Detroit (several times) and they found a cat converter two hours away! Tracy Ford told me they would have to drive it 50 miles to ensure the service engine light reset. They said they would also have to do a cold start the next morning at 7:00am when they opened and would call us when it was ready. They finally called at 7:46 and my wife went down to get it. The service manager had left (we heard that MANY times during the ordeal). The car rental that Tracy Ford had said they would cover was a whole different nightmare so I understand why other reviewers mentioned problems between Tracy Ford and car rental agencies. The final insult added to injury (I hope) is that the service manager PROMISED my wife that he had personally ensured that I would never hear from them again. After two e-mails and a phone call from them, I assume the ordeal is not over yet. My advice is to avoid Tracy Ford like the plague. I hope this is not the direction Ford Motor Company is heading.