Auto repair service near Diablo, CA

We are your one-stop towing and auto repair specialists in Daly City. We have a trained and skilled team of towing technicians.

I wish I could give this place 0 stars. On July 17, we dropped off our 150 due to a “service engine” light. Later that day we were told the catalytic converter needed to be replaced and was under warranty. He said it was ordered and the truck would be ready on the 20th. On the 20th we were told it would be ready on the 23rd. On the 23rd, we were told it SHOULD be ready on the 27. We were eventually told the part had NOT been ordered because the supplier was out?! Why had they given me three dates it would be ready then? After being given the runaround, I called Detroit (several times) and they found a cat converter two hours away! Tracy Ford told me they would have to drive it 50 miles to ensure the service engine light reset. They said they would also have to do a cold start the next morning at 7:00am when they opened and would call us when it was ready. They finally called at 7:46 and my wife went down to get it. The service manager had left (we heard that MANY times during the ordeal). The car rental that Tracy Ford had said they would cover was a whole different nightmare so I understand why other reviewers mentioned problems between Tracy Ford and car rental agencies. The final insult added to injury (I hope) is that the service manager PROMISED my wife that he had personally ensured that I would never hear from them again. After two e-mails and a phone call from them, I assume the ordeal is not over yet. My advice is to avoid Tracy Ford like the plague. I hope this is not the direction Ford Motor Company is heading.

I restored a 1970 BMW. This shop disassembled the transmission and reassembled it. I asked them to replace seals, fluids and let me know if there were issues. They I paid them to install the transmission as we had issues connecting it to the engine. I was charged about $1500 for the work. We got the engine working a few months ago and took it for a ride. The transmission leaks and the car will not go to second gear. I talked to Bud about it and he refused to work on it or refund money for the work. He blamed it on me and my car for some reason. I paid him what he asked. He told me to sue him if I wanted to get the money back. Worst car repair transaction I have ever experienced.

Car shaking while driving at speed. Seemed obvious alignment problem. Had alignment done. Received car back WITH NO COMMENT. I drove car and shaking still there. Took car back to tire/alignment shop. Now they tell me it’s the shocks. Something they probably should have noticed and told me already. But I know a little something about cars and it didn’t seem right to me; the car clearly passed the bounce up-and-down test. So I took the car to Expert Auto Care (EAC) being reviewed here. They put the car up on the rack, and within minutes came back to me to show me rattling tie-rod and bad ball joint…OBVIOUS, they were so bad. On the opposite side they showed me an adjustment nut was rust-locked into place and rounded-off. It obviously didn’t happen within the last week, when I had the alignment done, because of the corrosion. You would think the alignment shop would have noticed and told me that too. And how the heck could they do an alignment with either of those problems??? Also, they showed the tire shop we got the tires from (not aligned so), used a single 6oz weight for balancing. EAC said maximum single weight to use, according to state regulations, was 2oz. This is something else you’d think would be noticed by the alignment shop. All in all, EAC ball parked a couple of thousand dollars to service a $2000 car, and suggested it might be better to buy a new/newer car, and we should go home and think about this. Which was very good of them. (Not that I wasn’t going to do that anyway). On the shop wall there is cost of service, and the 20-25min diagnosis should have run between $60-$95, but EAC charged me nothing $0. Which was very very kind of them. I can highly recommend EAC for, at least, diagnosis service honesty. And, based on EAC’s diagnosis (which they showed me) I cannot recommend “Wheel Works of Mt. View” for suspension work.

Customer service is great: courteous, thoughtful and professional. They take the extra step in making sure I'm satisfied with the work being done. Gary G.