Auto repair service near Mountain Center, CA

scott@quality1autoservice.com - personal email

DETAILS: I initially called America Tire Depot located at 83191 CA-111, Indio, CA 92201 on 08/28/20 and spoke to Eddie (store manager) regarding installation of three tires and a wheel alignment. I informed Eddie that I would be driving the vehicle the following day (08/29/20). After leaving the vehicle at the facility and picking it up a approximately 5 hours later, and paying the 160.00 bill, I walked out to my car to inspect the vehicle. DAMAGE: My vehicle had severe damage to all three wheels (please see photos attached). The gashes were deep to include paint chip damage to the front driver side wheel. I walked back into the store and asked Eddie to inspect the damage to my car. Eddie acknowledged the damage and asked I bring in my vehicle "when I had time" so he can make repairs. He also stated; "I will sweeten the pot and give you 100.00 store credit". I told him that was not happy and that I would reach back out to him. AREA MANAGER EMAIL REPLY: Over the weekend, I was able to research and locate the area manager for American Tire Depot. I emailed and spoke to Jason regarding my experience and informed him that I would prefer to take my vehicle to another repair shop of my choice - I included a repair estimate of 642.00 dollars for the damages. Jason's reply to me after rejecting his 225.00 dollar offer; "Ok despite my best efforts at a fair and market value offer of $ 225.00 to repair your wheels I understand you have declined this offer and instead wish to go another route.   Ill now consider this matter closed.   Thanks again and Good Day to you." WARNING: Folk's I strongly suggest you consider a tire shop that would not only stand behind their work, but treat you fairly even after acknowledging their costly mistakes. If you have any questions regarding my experience at American Tire Depot, please do not hestiate to call me directly. I will certainly update this post should I have any further contact from the store or area manager regarding the damage aforementioned. Lorenzo Carrillo Lorenzo.Carrillo@Hotmail.com 760-899-6322

Took my car to perris valley Kia service department 15 days ago and my car fell apart while I was driving it. After getting it towed there by Nick the service manager, Chris the service tech was very nonchalant and not very concerned about getting it fixed which was quite shocking seeing that he was the original service advisor. This place is just terrible and I will never take my car there again. Ps its still there and I was told that they don't know when they will get a chance to fix it. Ridiculous right?

Have been using them for several years fair and good service

I am writing this for my husband I can't believe he had such a good mechanic under wraps and does not share with others. All you women out there that are afraid to trust a mechanic call John.he is a good honest guy and we'll treat you fairly. My husband has a race car and only trusts it to John. His experience and dedication to his industry is amazing, and he his loyalty to his clients is legendary. If you need work on a European or import car he is your guy.

I been going to Cal Oaks Auto Repair since they opened. The owner has been very professional and taken care of my car each time I've brought it in. I find their work to be really great and their prices near impossible to beat. I tend to be a bit picky when it comes to people working on my car and I've been really happy with their service. Definitely will continue using them and I am very comfortable referring them to someone looking for a great mechanic.

Great service, wasn't pushy, I could lookup the exact price of the tires that I wanted online. Very honest and helpful individuals, Mike was the best! Darius Guerrero