Auto repair service near Ontario, CA

First clue, ripped off, the bad about a 22 year old after a 31 year seasoned businessperson. Ray

My wife’s expedition blew a heater hose while at Coffee Bean with steam coming out from under the hood she drove next door to American Tire. The guys “T” as in Mr. T was very helpful, even assisting her a tow to the dealer through AAA (garages don’t typically assist you going elsewhere, but they were helpful). Upon arriving to assess the problem I realized the “new” heater hoses are not hoses at all but rather multisegment manifolds. I felt comfortable with everything explained, they confirmed that the parts were available and it would be done by the end of day and it was. Very happy with the service and how we were treated. 5 star all the way!

A Godsend. My car broke down in LA while I was on a trip from N. Cal.. One call to Ray, a complete stranger to me, and my anxieties were put to ease. He took my car in right away and fixed it as good as new. Even though he could have charged me anything and I would have paid it, the job was done for less than the original, very reasonable quote. Thank you so much Ray. Muchisimas gracias! Tim G. Brentwood, CA

Let me tell you about JCW Auto Repair. On 8/9/2024 I was traveling from Berkeley CA after visiting my son, daughter in law and toddler grandson back to my home in north coastal San Diego. I had my 5 month old Corgi puppy with me, (she was a champ the entire trip). I noticed during the grapevine approaching the LA National Forrest the engine seemed to be working hard. I saw freeway signs recommending drivers turn off their AC during the steep grades and incline and I did so. Google maps redirected me to go through Pasadena to SD vs LA as LA rush hour traffic was slammed on Friday. Travel slowed considerably and I noticed my temperature gauge starting to rise in the stop and go traffic. I turned off the AC again, it was 107 degrees outside. Across the freeway from me was a Subaru car dealership, but it was now 5:01 and I know the service dept would be closed. I took the very next exit as I could see it was an industrial area and there had to be something there. I pulled over in some shade to let the car temp gauge to cool down. I saw the car repair shops were all closed. I thought about calling AAA, but what could they do other than tow me? I called my brother in law in SD, he had me pop the hood and check the coolant which was almost empty. He directed me to drive a few miles just west of my location to an O'Reilly auto parts store and he would coach me how to add the coolant. I started to drive about a block and found JCW Auto repair with the bay doors still open. It was clear everyone was closing up but stayed to help me. Jed immediately went to work, I popped the hood, he could smell the radiator heat. Jed immediately noticed my radiator cap was broken. I explained I had taken my Subaru to the dealership two days prior to my road trip to have the oil changed, tires rotated and the fluids all checked. Jed said the service department should have caught this broken radiator cap. Two jugs of coolant. Jed tried to find a used radiator cap that would work, he finally took one off his own personal vehicle that fit my Subaru. Jed cautioned me to drive the rest of the way to SD at normal speeds with no AC. It was blazing hot out there. He even gave me a jug of water if the temp gauge started to rise again and explained do not open the cap until it cools down. Jed seemed genuinely concerned and worried but felt I should be able to make it to San Diego if I take it easy. I asked Jed how much I owed him and Jed told me to give him whatever I thought was right. I am a widow traveling alone, I am beyond grateful for Jed dropping what he was doing to take care of me and get me on my way. He had along day at work and was ready to go home. Jed really saved me and my little puppy. He saved me an expensive repair bill or even my car breaking down on the freeway. I shudder at the danger of that. My sons and my family are exceptionally grateful too. It should be noted when I got to San Clemente I turned the AC on and the temperature gauge never moved from the middle center line. It was so chilly in the cabin my fingers and feet were numb with cold air. I would definitely, most assuredly take my vehicles to JCW Auto repair for all my service needs and might even drive to Azusa from SD for such quality excellence in service. This is the America I grew up in, where there was honesty, integrity and high moral character among our car mechanic professionals, where a handshake was considered to have as much value associated with it as a man giving his word of honor. JCW is exceptional car service care. Jed and his crew are consummate professionals. Again my profound heartfelt thanks

Craig Johnson is a man of integrity and that is why I have been taking my vehicles to Craig Johnson Automotive for years. He and his whole staff are dependable, respectable and honest. I work with some of Craig's other customers and we all agree he is a blessing! Always leave satisfied and secure.

Dealership quality service without the dealership prices. Family owned and operated. I have been bringing my cars here for more than 20 years.

Great Service!

Courteous of customer's time, polite and professional. Excellence! in customer service. Adrian Yanez

They are not BBB accredited! They do not abide by their warranties/ contracts! They are sketchy! I was recommended to P&G from sals auto mechanic in fontana, I have a toyota celica Gt 01 that had sucked up water into the intake. I needed a new engine. Sal had told me that this was the place to go. Alex, the owner had quoted me a fair price to install a new 1zz motor (the same kind my car comes with originally) he also said he could switch the position of my intake so that it wouldn't suck up water again.(He didn't) The job was to take 7 days and cost me $2200 with a 1 year or 12,000 mile warranty on all parts and labor. However, upon initial payment of $1100 and 12 days later. I called Alex and he said I needed a new air control valve because the car wouldn't idle right, he also said he needed to install a new "knock sensor", something I've never heard of before. It would cost me an additional $250 and another day of work, I said okay. I just wanted my car fixed. Finally after about 12 days and after I paid the $1450 I got my car back, I understand that cars with new engines have a "break in" period of 3 or 4 months for it be in top condition; so I made sure to drive with caution and made sure not to accelerate over 3000 rpms in between gears. After 1 month, my check engine light came on and my temp was spiking. I took it back to Alex and he said I needed a new temp coolant sensor. I paid $125 for the part and he installed the part. The problem did not go away. Not even a day later the light came back on and he said it was suppose to be a different sensor. He told me he charge me for this new mystery sensor, but after he installed it the problem seemed to be gone. I drove my car for 2 months before I got an oil leak. I took it back and Alex told me it would cost $600 for a new head gasket and seals, he also said that he would not cover it under the warranty because it was because of overheating due to the temperature coolant sensor, the same one that he installed 2 months before! Be warned! This company is not BBB accredited! They are sketchy! And they do not abide by their warranties/ contracts!