Auto repair service near Rancho Cucamonga, CA

On 12/20/11 I took my 2005 Nissan Maxima in for repair to the braking system. I was told upon inspection of my vehicle that the issue was warped rotors and bad pads on the front; the rear brakes were deemed to be in good working order with good pads. I was quoted a price for the work which I found acceptable and asked them to proceed with the work. The work was completed within the day and I paid for the work. The car needed some unrelated work which could not be done by this shop so I took it the following day to get those repairs done at another shop, the car was only driven home and to the shop for the motor work. I got the car back on 12/23/11 and noticed that the brakes were still shuddering when stopping. I called Bob & Al's on 12/26/11 after the holiday to make arrangements to get the brakes checked but I got a recording that they would be closed until 1/3/12. I contacted Bob & Al's on December 10th in person and I was asked to bring it later that week which I did 1/13/12. They kept it all day and said the front disks were warped again and that I was to blame for driving the car hard, I explained that I had barely driven the car and I tried to contact them on the 26th but they were closed. They turned the rotors, but when he took it for a road test the same issue was there. I was asked to bring it back for troubleshooting on 1/18/12 which I did. They stated that the issue was now the rear rotors that were very warped and they would have to be turned, which would cost me 75.00. I told them to proceed but was not happy. I got to their shop at 4:30pm and asked the Owner how this was missed the first time and second time? He said there was no way he could know that just by looking at the rear brakes. Then he got belligerent and said he was bothered by my questions and that if I thought he was cheating me I could go F*ck myself and that he did not need my F*cking business or my money. He threw my keys at me and told me to get the F*ck off his property. I was sh

Very poor business practices, they do not protect your property and when something happens they do not want to take any responsibility for the damage. I took my truck in to them, due to a bad transmission. They told me it would need a new rebuilt transmission and it would cost $ 2700.00 to do it. I told them I did not have the money and it would be a few weeks before I had the money. They told me that was ok, I could leave it there they would do the work and then I could pick it back up when I had the money. They told me they had plenty of room to keep the truck there rather than bring it back when I had the money to do the work. While my truck was there it got damaged, someone hit the rear driver fender and damaged the fiberglass fender. I picked up the truck and drove it to Riverside, and that evening I noticed the damage. The first thing the next morning I took it back to them he said that they would review there cameras to see how and when the damage occurred. I waited almost a week and they never got back to me to let me know what they found. I went in to see about the damage and he said that the cameras did not show anything. Rather than calling me to let me know he just figured I would go away. I am very disappointed in there actions. This not only makes me mad, but he has also lost additional work as I have another truck that needs a transmission and they will never get that work as A result of all the hassle they have put me through. If you are going to take your vehicle to them be forewarned they do not car it they damage your vehicle. Very poor business practices..... I am telling everybody to go elsewhere to have there vehicles repaired. As this is a transmission most of the time you will have to leave your vehicle there a days at a time and a lot can and does happen there.

Terrible, terrible service. They will lie to you and then stiff you with additional charges. I'm not a competitor, I WAS a cusomter. Run away from these people as fast as you can because you cannot believe them on anythng they quote.

A Godsend. My car broke down in LA while I was on a trip from N. Cal.. One call to Ray, a complete stranger to me, and my anxieties were put to ease. He took my car in right away and fixed it as good as new. Even though he could have charged me anything and I would have paid it, the job was done for less than the original, very reasonable quote. Thank you so much Ray. Muchisimas gracias! Tim G. Brentwood, CA

Let me tell you about JCW Auto Repair. On 8/9/2024 I was traveling from Berkeley CA after visiting my son, daughter in law and toddler grandson back to my home in north coastal San Diego. I had my 5 month old Corgi puppy with me, (she was a champ the entire trip). I noticed during the grapevine approaching the LA National Forrest the engine seemed to be working hard. I saw freeway signs recommending drivers turn off their AC during the steep grades and incline and I did so. Google maps redirected me to go through Pasadena to SD vs LA as LA rush hour traffic was slammed on Friday. Travel slowed considerably and I noticed my temperature gauge starting to rise in the stop and go traffic. I turned off the AC again, it was 107 degrees outside. Across the freeway from me was a Subaru car dealership, but it was now 5:01 and I know the service dept would be closed. I took the very next exit as I could see it was an industrial area and there had to be something there. I pulled over in some shade to let the car temp gauge to cool down. I saw the car repair shops were all closed. I thought about calling AAA, but what could they do other than tow me? I called my brother in law in SD, he had me pop the hood and check the coolant which was almost empty. He directed me to drive a few miles just west of my location to an O'Reilly auto parts store and he would coach me how to add the coolant. I started to drive about a block and found JCW Auto repair with the bay doors still open. It was clear everyone was closing up but stayed to help me. Jed immediately went to work, I popped the hood, he could smell the radiator heat. Jed immediately noticed my radiator cap was broken. I explained I had taken my Subaru to the dealership two days prior to my road trip to have the oil changed, tires rotated and the fluids all checked. Jed said the service department should have caught this broken radiator cap. Two jugs of coolant. Jed tried to find a used radiator cap that would work, he finally took one off his own personal vehicle that fit my Subaru. Jed cautioned me to drive the rest of the way to SD at normal speeds with no AC. It was blazing hot out there. He even gave me a jug of water if the temp gauge started to rise again and explained do not open the cap until it cools down. Jed seemed genuinely concerned and worried but felt I should be able to make it to San Diego if I take it easy. I asked Jed how much I owed him and Jed told me to give him whatever I thought was right. I am a widow traveling alone, I am beyond grateful for Jed dropping what he was doing to take care of me and get me on my way. He had along day at work and was ready to go home. Jed really saved me and my little puppy. He saved me an expensive repair bill or even my car breaking down on the freeway. I shudder at the danger of that. My sons and my family are exceptionally grateful too. It should be noted when I got to San Clemente I turned the AC on and the temperature gauge never moved from the middle center line. It was so chilly in the cabin my fingers and feet were numb with cold air. I would definitely, most assuredly take my vehicles to JCW Auto repair for all my service needs and might even drive to Azusa from SD for such quality excellence in service. This is the America I grew up in, where there was honesty, integrity and high moral character among our car mechanic professionals, where a handshake was considered to have as much value associated with it as a man giving his word of honor. JCW is exceptional car service care. Jed and his crew are consummate professionals. Again my profound heartfelt thanks

Best auto repair shop I've experienced in my 45 yrs of owning cars. These guys are polite, timely and proficient. Wouldn't take my car any place else.

First clue, ripped off, the bad about a 22 year old after a 31 year seasoned businessperson. Ray

My wife’s expedition blew a heater hose while at Coffee Bean with steam coming out from under the hood she drove next door to American Tire. The guys “T” as in Mr. T was very helpful, even assisting her a tow to the dealer through AAA (garages don’t typically assist you going elsewhere, but they were helpful). Upon arriving to assess the problem I realized the “new” heater hoses are not hoses at all but rather multisegment manifolds. I felt comfortable with everything explained, they confirmed that the parts were available and it would be done by the end of day and it was. Very happy with the service and how we were treated. 5 star all the way!