Auto repair service near Stevenson Ranch, CA

You should know a few things about Pep Boys right off the bat. First, they charge about the same as many dealer mechanics. So, you should basically just take the car to the dealer or an upmarket independent who has more reason to care about your car. In addition, you will wait an awful lot for service with such a markup. Again, if one pays a premium, one expects a certain amount of service. The last thing you should know is that they seem to lack an enforced policy with regard to their work. If you walk in, you are just dealing with Mike, and if Mike does not feel like giving you a refund, that is that. My story is that I took my Buick in to have it checked out since I was going to drive it across country. They charged me $485 for a belt and two radiator hoses. This is somewhat of a premium price and I will discuss that is just a minute. I got my car and drove it for a few days (it was repaired on 6/5/2014). The radiator then blew out in Jackson Hole Wyoming (on 6/13/2014). This is pretty far from where I live and it really created a lot of problems for me. The fluid it leaked was green. It turns out that they put regular pro-line coolant and not Dex-Cool as the manufacturer recommends. This is documented in the receipt and I saw it with my own eyes. Did this cause my blow out? It’s hard to say, but if a surgeon leaves a surgical sponge in the patient and they get sepsis, it’s likely they will blame the surgeon. When I brought my receipts and material to Mike Zdralek the service manager, his opinion was that I needed to prove it was their fault. The funny thing was I was extremely polite and was trying not to point any fingers. Even a simple apology would have been nice. Now I’m out $485 for the repairs which had absolutely no effect in preventing what they were intended to do. I brought the car in to prevent a radiator blow out, and they did the job wrong and it blew out … in the middle of nowhere. The extra repair cost me $471 (plus $200 to have the part driven in from Idaho Falls). So I’m out over a thousand dollars now with nothing to show for it. The interesting thing to note is that a whole new radiator at a standard mechanic costs the same as two hoses and a belt from Pep Boys. This gives you an idea of the markup they charge on work. In the future, I will not bring any business to Pep Boys. I hope that the %20 margin they made was worth it. That’s the last they will see of me and the last dollar I will spend with their store.

DO NOT BUY A CAR FROM HERE. Back in July I purchased a 1958 Chevy Apache pickup truck from Larry. I found the ad for the truck on Craigslist, and was excited to come see it as it was exactly what I was looking for. The ad stated that the engine was a 350 "Bowtie". After getting the truck home I noticed that it had a HUGE oil leak so I took it to my mechanic to have him track it down and fix it. It was my mechanic that noticed that not only was the engine not a bowtie, but it wasn't a 350 at all! It was a 283! After this discovery I had many phone conversations with the dealership trying to get them to renegotiate the purchase price based on the fact that I bought the truck thinking it had a 350 in it. They just gave me the runaround before finally telling me to sue them. Overall this was a very frustrating and disappointing experience. Please do not buy a car from Woodland Hills Quality Motors.

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First and foremost Sean is really good at fixing cars!! He knows his stuff. His way of explaining the mechanics makes me feel at ease because I can actually follow. Though his auto mechanical IQ is as strong as anybody else's, it's Sean's integrity and laid-back professionalism that sets him apart in his industry. Sean will NEVER make you feel like your being taken advantage of and He will always tell you the truth...always. Also, his prices are extremely reasonable. I have been using Sean for several years and will continue to do so. I recommend him to anyone.

Great Price, Quick, and Honest place. My 200 Ford Explorer has passed with no BS for the past 8 years.

I took my car this morning. I am very happy with their service. They are professional and their prices are reasonable. Very friendly and honest people. Highly recommended.

I had backed into a curb and twisted my muffler. It was leaking exhaust and making quite a racket. The Tru-Line guys assessed the problem and got me same day over to a great muffler shop to get it fixed up. So technically they didn't repair it, but they diagnosed it and got me taken care of with a great muffler shop. Great service. Quick. I'd go back again.