Auto repair service near Branford, CT

I Have Been A Valued Customer For Thirteen Plus Years Of Bob & Penny's Quality Vehicles...Almost Two Years Ago I Moved 50 Miles Away But Elected To Remain A Customer As I Trusted The Owners Of This Establishment. I Tried My Best To Patronize This Business Due To Loyalty And Trust. At My Last Oil Change One Of The Partners (Gary) Indicated That I Require A New Set Of Tires Due To Wear. I Requested That He Place An Order For 4 Tires And I Will Be There At The Appointed Time For Installation. Upon My Arrival He Proceeds To Dismount My Wheels Only To Find Out He Received The Incorrect Size From The Distributor. Inspection 101 Dictates That You Make Sure That You Verify That You Have Received What You Ordered Before You Call The Customer...After Leaving Work Early, Driving 50 Miles He Says To My Dismay "I Have All Of The Money I Will Ever Need And I Don't Need To Kiss Your AS*...If You Do Not Want To Patronize My Establishment You Can Go Elsewhere"...A Wonderful Attitude And Way To Treat A Valued Customer Of 13 Years...His Partner Penny Is A Wonderful Caring Person....That Being Said; If Gary Is Still Part Of The Business, You Would Be Better Off Finding Another Establishment To Do Business With As He Has All The Money He Will Ever Need And Does Not Need Yours. The Happy Ending Of The Story Is I Was Able To Obtain The Correct Size Of The Tires I Wanted For $50.00 Less Including A Free Alignment From A Reputable Establishment Who Recognizes The Importance Of Customer Service. Sadly To Say; I Am Done With Bob & Penny's Of Plainville, CT.

He posts false descriptions of the vehicles, and I mean really outlandish exaggerations as to the vehicles condition. He posts the ad nation wide so customers either have the car shipped or travel a good distance to pick it up. By that time he has you where he wants you. He'll offer a small discount or he keeps your deposit, and you schlep it back home a little poorer. Either way he wins. He (Arti) is a predator, but so for he has gotten away with it. The money he swindles is not enough to merit a law suit from out of town. I bought a car from him that he describe as "clean and rust free", as it turns out the car is so badly rusted that it is a total loss ($3000 repair for a 2003 car is just too much). If I could post pictures here you would be shocked. Listen to reason, and go elsewhere.

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