Auto repair service near Deep River, CT

Very disappointed. Popped a tire on a bad pot hole so I called around and talked to a gentleman here who said they had the tire I needed in stock. Drove here on my spare. After waiting for 30 minutes while they looked at my old one to see if it could be repaired (it couldnt, which I knew), they said the tire actually wasn't in stock here and was at a warehouse somewhere else. They sent someone to pick it up, but we've now been waiting 2 hours and no update. I was lied to and told they had it here... not good business practices. They have also been aggressive when I politely declined other suggested maintenance. Do not recommend.

Horrible customer service. Do not trust your car with these people.

I have used Paul's auto for years on all my vehicles from oil changes to overhauls all types of work. I've brought them Ford's to VW's to Acura's etc they are very knowledgeable and make you understand what work is being performed and why. If issues pop up they let you know what they've found and what will be needed to resolve them. They instill confidence at every turn and even though servicing vehicles is an annoying necessary evil they make you feel that the job was done right by local professionals. I've referred many people to work with them even my own grandmother because I know that they will take care of her and not advantage of her because she isn't mechanically inclined. Supporting local family owned businesses is important to me and the CT economy. It should be to you as well. Paul's Auto is one of the good ones so please help make them even more successful than they already are!

I Have Been A Valued Customer For Thirteen Plus Years Of Bob & Penny's Quality Vehicles...Almost Two Years Ago I Moved 50 Miles Away But Elected To Remain A Customer As I Trusted The Owners Of This Establishment. I Tried My Best To Patronize This Business Due To Loyalty And Trust. At My Last Oil Change One Of The Partners (Gary) Indicated That I Require A New Set Of Tires Due To Wear. I Requested That He Place An Order For 4 Tires And I Will Be There At The Appointed Time For Installation. Upon My Arrival He Proceeds To Dismount My Wheels Only To Find Out He Received The Incorrect Size From The Distributor. Inspection 101 Dictates That You Make Sure That You Verify That You Have Received What You Ordered Before You Call The Customer...After Leaving Work Early, Driving 50 Miles He Says To My Dismay "I Have All Of The Money I Will Ever Need And I Don't Need To Kiss Your AS*...If You Do Not Want To Patronize My Establishment You Can Go Elsewhere"...A Wonderful Attitude And Way To Treat A Valued Customer Of 13 Years...His Partner Penny Is A Wonderful Caring Person....That Being Said; If Gary Is Still Part Of The Business, You Would Be Better Off Finding Another Establishment To Do Business With As He Has All The Money He Will Ever Need And Does Not Need Yours. The Happy Ending Of The Story Is I Was Able To Obtain The Correct Size Of The Tires I Wanted For $50.00 Less Including A Free Alignment From A Reputable Establishment Who Recognizes The Importance Of Customer Service. Sadly To Say; I Am Done With Bob & Penny's Of Plainville, CT.