Horrible customer service. Do not trust your car with these people.
Very disappointed. Popped a tire on a bad pot hole so I called around ... read more Very disappointed. Popped a tire on a bad pot hole so I called around and talked to a gentleman here who said they had the tire I needed in stock. Drove here on my spare. After waiting for 30 minutes while they looked at my old one to see if it could be repaired (it couldnt, which I knew), they said the tire actually wasn't in stock here and was at a warehouse somewhere else. They sent someone to pick it up, but we've now been waiting 2 hours and no update. I was lied to and told they had it here... not good business practices. They have also been aggressive when I politely declined other suggested maintenance. Do not recommend.
Steve at STS has been the only mechanic to work on and service my vehi... read more Steve at STS has been the only mechanic to work on and service my vehicles. Why? Because his thorough diagnostics are explained in clear and relevant terms. STS's labor rates are competitive with the industry but he always charges by the actual time it takes vs. rounding up the hours like most shops. He'll provide prioritization on what is really in need to be fixed as opposed to fixing and charging for everything in and around the effected area. The markup on materials is minimal if anything at all. His warranty on the work performed is always covered if needed at all. Steve is the best all-around auto mechanic that I've used in over 35 years of car ownership. Lastly, I have referred my family and friends to STS because of the way I have been treated as a customer.
