Auto repair service near Hockessin, DE

We had been looking for a used Impala for a long time before finding our new vehicle on their website. From there the process was easy. Chris answered all my questions over the phone including going out to check on specific car features for me. The price was competitive and the quality good. Thank you to Chris and all the staff for helping my family to finally get the car we had been needing!

I took my Volvo here because they said they were Volvo certified - they are not. Although the car was running perfectly fine, we wanted them to check out a "Check transmission next service" message. Three thousand dollars later, the message is still there and the car is stone cold dead in my driveway. They said there is nothing more they can do - and they were RUDE about it. Also, a Volvo mechanic told me that they charge at least 1 1/2 times what others charge. DO NOT TAKE YOUR CAR HERE.

This place is reliable, honest, neither slow nor fast, and is economical. It is best to call them during working hours, describe the issue(s), and set an appointment for drop off. They allow you to drop the keys through a mail slot and leave your car if dropping off before they open. They call you if there are issues and when the auto is ready for pick up. They offer great services, at good prices, give decent estimates, and communicate any issues during the process. The only drawback is that Tom is kind of a curmudgeon. He is a very honest and trustworthy person, but is grumpy nine times out of ten. My wife and I have been going to Stephanou's for about seven years or so. They are awesome.

I recently purchased a Jeep Commander Limited from providence Autos in Quarryville, Pa and I must state it was one of the best experiences I have ever had dealing with an automobile dealership. I had spent 5 weeks searching across the country for a Jeep Commander Limited that met all my criteria regarding color inside and out as well as options and price. Many times I found a Jeep and then checked the reviews regarding the dealer selling it. Many times the dealer’s credentials came up short. Then I came across a Jeep that met most of criteria at Providence Autos. I worked with a sales consultant named Cody Eberly. I was amazed at the forthrightness, friendliness, and honesty Cody displayed to me while we worked out the details of purchasing this auto (keeping in mind I was 3 states away). The attention to detail and the willingness to work with me were exemplary. If anyone wants to a fantastic experience purchasing a automobile look no further than Providence Autos. You won’t be disappointed.

I will never take my car to be serviced here again. I usually go to the Nissan on Ridge Pike but decided to go to Ardmore since it is closer to my job and they provide a shuttle service. The shuttle is the only good thing about the service department. And is not worth sacrificing the condition of my Car. I brought my car in initially because the check engine light came on. A few days later the issue was supposedly fixed after replacing a part covered under warranty. An unrelated visit took me back to get a tire replaced. This issue was fixed also. Now, comes the problem: Immediately after getting the tire replaced my air pressure light came on along with the check engine light. I called and they could not see my car for about 4-5 days. During these days I was forced to put air in a brand new tire daily. I finally had an appt and left the car with them all day. Upon picking the car up I have a bill for $160 dollars. They said it was $98 to diagnose the check engine light which read that I had low oil. They did the oil change for about $35 I guess and chared me $15 to check the pressure sensor. They said Nothing was wrong with the pressure and since I just needed a oil change you have to pay for the diagnosis. WHAT?? Being a woman I thought it was just me. Fist off if it was just an oil problem my OIL LIGHT would have come on as it usually does to tell me to check my oil. And I know there is a problem with the tire because it looses pressure daily. Not to mention they charged me $15 to check a tire THEY just replaced themselves. A day after paying for them to basically give me an oil change both lights came back on and the pressure was dangerously low again . I brought it back and they tried to tell me they were going to charge me another $98 and $15 to diagnose the same problems. After speaking with the SM I let them know I would not be paying them any more money. They checked the lights and actually looked at the tire to find I needed a similar part to the initial

I purchased a minivan from them last April. They told me the van was running great with no issues at all. The van then within days of buying it had horrible issues. I got my mechanic to look at it and it found out that it had a severely bad transmission among other issues. I called the week right after I got it and they told me they'd get back to me and have a look at it and wouldn't sell me a bad car. They never got back to me and they ignored my phone calls ever since and hang up when I try to call from other numbers. I had to junk the van because it broke down and tranny went bad when I hadn't even had it one month. Just horrible situation to be put in due to dishonesty.