Auto repair service near Newport, DE

1) Bought truck 3/6. Called 4x for plates. Not done at DMV until 3/28 after I called day before. Never called us to p/u. Temp exp. Finally got today 4/15. 2) Truck barely made it home. Checked + "new" spark plugs he said he did were each completely burnt out! Called next day to report prob + ask further questions to trouble shoot but he was short + rude! 3) He omitted a HUGE issue until after docs done + we were leaving parking lot! Informed that PCM was replaced. Only later did we find out that he took a new + correct PCM out + replaced w/junkyard. Also never had it calibrated! Tried 3 companies for keys to be made + no one could do it + still charged us. Had to buy correct PCM. Company told us a PCM had recently been bought. Tried again but now truck wont even start because antitheft blocks recalib! Had to have it towed to a Ford dealer. 3) We had test drove truck. Knew it had exhaust leak+ABS light on. Something popped! coming home + it stuck in low gear. Had it towed to Ford where it has been ever since to this day. They only finally were able & nearing $1,500 later to get it started last week! Now we have to fix everything else they found wrong. Turning into a $ pit. I know I’m forgetting other issues to mention. We have been so stressed! 4) Went to pick up plates today + expressed how dissatisfied we of having been screwed over with this truck. Showed the spark plugs. Reminded them that no one even called us for the plates. Told him about having omitted PCM situation until after we signed the docs. This being the entire damn problem for this month + half! He just simply said “Thanks I know now for next time. Have a good weekend”. Did not even have courtesy to apologize! Really? Grow a set! Not even once...did a simple "I'm sorry this happened" come out of his mouth or other 2 men in office! He even handed me someone else’s plates! POOR customer service. Cannot be trusted! Don’t waste your time or $ at this SHAM SHACK! They should be ashamed!

Stopped in to check out a 2004 Chevy Silverado 2500hd 6.0L crew cab truck on a monday. Truck had rust which was typical of this Chevy truck,( rusted out rockers and driverside cab corner) started it up found a broken ground wire under the hood area, oil leaking all over engine, a metal tinging sound from under the hood and the dash reading needs oil changed. Then as the Car saleswoman's husband showed up he asked how I liked it. I told him its not bad but then I noticed the check engine light on and he saw it too. I told him I had a OTC scanner and asked if I could hook it up he said no problem. After running a key on engine off scan there was 14 codes. 12 were in history for various things some bad some not so bad and then a hard Knock sensor pending and a bank 2 knock sensor confirmed. For those that don't know you have to pull off the entire upper intake manifold and all associated wiring and sensors to replace those. I said well it a little more than I wanted to get into right now with winter coming and I don't have a garage. He said he understands and said look I really need to get at least $3500 so if you know someone who might be interested tell them 3700 and I'll throw you a few bucks or if you change your mind I'll sell it to you for $3500. I mulled it over till Wednesday, went back to test drive truck to check trans out and decided to buy it Thursday for the $3500 i showed up at 2:15 and sales lady had to pick her daughter up by 2;30 so they were closing and I didn't want to hold her up. NOW here is where it gets interesting: so the wife who works there ( sales lady) says when will you be here I said between 11-12 and asked if she could tell me the full price and explained that her husband said he'd tell her to sell it to me for $3500 if I came back because he was going out of town, well he didn't. She said price was $5295 and I explained what her husband had said. She said well he won't be back till next week and I could try to call him if I wanted to. I got a hold of his brother who apparently owns the car lot and told him what was going on and to have his brother ( the husband ) get in touch with either me or his wife to clear this up and stand by his word. Well in between that the wife texted saying she couldn't sell it to me for that price because she had other people calling offering full price. I said well I'll have to call her husband and we will go from there. Then she offered it to me for $4500, even though people are offering you full price?? I said I'll wait to her from husband and see if he stands by his word. Then after a few minutes she says and I quote: "My Husband and I work here. I didn't know my husband had a deal with you. My brothers Own the lot and they said $4000 is the bottom, the day you talked to my husband they needed the money to buy another vehicle. I'm sorry for the inconvenience. Let me know what you think." What I think is bait and switch. Lie,cheat,and steal. Don't have people on the lot offer deals that you aren't willing to stand behind 100% I would avoid doing business with them if I were you over priced for the junk they offer.

I want to say first this Shop was so friendly and helpful. I had got in car accident on Sunday. Called them Monday morning and my guy who I deal with, was out sick, so the Girl at the front desk, Cat got my car over to their shop right away! I even had the wrong phone number! I call the fax machine & Cat knew to call me back... Anyway, the whole experience was seamless, professional, and easy! They even dealt with my insurance company! I will recommend this Hart's Auto Carriage to everyone I know for sure. Go here you will be very Happy! Mrs. Liu

everybody who works there our very nice most of all they don't rip you off and they do a great job and fast on your car I will never go anywhere but to 11th street auto thank you guys

Having bought a used 1994 Honda Accord with 89,000 miles on it in 2010, it was time to do the basic maintenance on the car which the original owner had deferred. Carlos replaced the valve cover gasket, among other things which needed to be done. One of the spark plug o-rings inside did not seat properly when the cover was put back on. I took it back to Overseas and the problem was quickly remedied, then and there, same day, within an hour. This is why I do not mind paying just a little bit more. On bigger jobs like timing belts (which on this car get done every 90,000 miles and its also recommended to change the water pump which you have to go through to get to the timing belt) the extra $40 you will pay Carlos is well worth the piece of mind that the job will be done right, and that if there are any problems, it will be taken care of. My father takes his cars there, I take my car there. Dad is super anal about his vehicles. If its exceptional for him, its more then good enough for me. I went someplace else ONCE after moving back to Philly from my trusted Florida mechanic. Never again. Carlos and his mechanics are so thorough, they know more then the folks at the Acura dealership about these cars. You can't go wrong and can trust Overseas.

Consistently great work!