Auto repair service near Norcross, GA

Committed to providing you excellent service, so you always choose us for your repair needs. For most people, auto maintenance and repair is not fun or convenient. So, we want make the process as easy and enjoyable as possible for you. We genuinely care about your car and your experience, and it shows. Our first-time customers continually become our long term customers time and time again, choosing us for all their auto needs.

Ultimate Benz is your first choice for complete and comprehensive maintenance for your MERCEDES BENZ & BMW. Our friendly staff is trained and knowledgeable and strives for you to achieve maximum satisfaction from your MERCEDES & BMW ownership.

For 3 years I visited the Tires Plus in Buford, Ga off Sardis Church Rd. I started questioning the service and honesty after having brakes replaced multiple times. Each time they told me something else was wrong. So I had rotors replaced, brakes were still bad. Went back they said now I needed new calibers,brakes were still bad. Went back again, they said one of the calibers was faulty and needed replacing. My brakes were still now working properly but at this point I had given up assuming it was just old car. Once I started having tire and brakes problem not long after this I went to another shop. I also began looking up my tires plus history to share with the new mechanics. They showed me that not all the calibers were changed (despite me telling tires plus repeatedly that my brakes were not working). And that everything needed to be replaced again. They took me to the back to show me. As I looked at my service history not only did feel I was scammed on work done on my car, but I had purchased a total of 8 tires in 2 to 3 year span (with road hazard) and was now on tires again 9 and 10. Not only is that a ridiculous short time needing tires but they never once gave me free or discount for the road hazard. I have contacted their corporate office. I received one email saying someone would be in touch with me. I have yet to hear back from them. I will say the manager at the location eventually offered to repay the calipers but since the job was not done fully and properly as well as the tire situation I didn't feel this was fair.

BEWARE!!!! POOR SERVICE DEPARTMENT!!! This is a terrible service department. They caused over $2,000 worth of electrical damage to my Expedition and refused to fix it. The service manager is not helpful at all. I dropped it off for very expensive coil replacements and got it back with a fried fuse box. They don't care about their customers.