Auto repair service near Countryside, IL

I would not recommend this dealership to anyone. After my friend purchased a vehicle from here two years ago we decided to go back and look at jeep wranglers. After looking online at prices we went to the dealership and dealt with Jerome Udit about the jeeps we saw online. Jerome showed us a few cars and insisted that the vehicle I wanted to purchase had satellite radio. When sitting down to talk price Jerome and the sales manager Julius Perez stated that they could not honor the online price of the car because it was for military workers only. (Which the sales person over the phone did not say when I called) Long story short I purchased a jeep wrangler and when Jerome handed me the keys he said “oh this car does not satellite radio, but I will pay to have it personally installed for you” I called Jerome that Tuesday to follow up with him about setting a date to have the satellite radio installed. Jerome said he would have to call me back. That was a week ago and I have not heard back from Jerome. What really makes this a terrible dealership to do business with is, I called and spoke to Julius Perez (the sales manager) who just stated I will have Jerome call you back. NO one has called me back and that was a week ago.Terrible service once you purchase a vehicle…POOR CUSTOMER SERVICE AND LACK OF FOLLOWUP

I went to Velasquez Mufflers & Brakes at the above location on Monday, July 23, 2018. VERY, VERY, VERY, VERY poor service. I waited 5 hours for them to look at my car. Five hours!!! I have a 2012 Hyundai Sonata I brought in because of a rattling noise in the suspension. Not only they made me wait for five hours, they falsified the information. They informed me I needed two lower control arms at $280.00 each and sway bar links, struts, and sway bar bushings which I had to purchase at the dealership. However; they were willing to replace the 2 lower controls arms which I later found out I did not need. Had a second opinion at Car X and was informed I needed new bolts and pins only. I am convinced that Velasquez Mufflers tried to rip me off! Needless to say, Car X is repairing my vehicle. By the way, Car X took only 3 !/2 hours to repair my vehicle, which included the wait time.