Auto repair service near Fox River Grove, IL

Put a deposit down on a car with the agreement that they would fix a few things before I brought the balance.  When I came back on the day they said the car would be done, they tried telling me the broken side light was new and thats how the manufacturer makes it - with a crack.  The only thing they said they would do was detail the car.   After feeling cheated and disrespected, I told thm I wanted my deposit back and didn't want to buy the car.  They said to come back because the owner had to sign the check.  After calling multiple times and being hung up on by Denise, and making multiple visits, we were pretty much blown off and never received the deposit back.  They sold the car and got to keep our money on top of it. No wonder why they are rated F on the Better Business Bureau website and so many complaints have been submitted to the BBB.

DO NOT DEAL WITH THIS COMPANY. They are LIARS AND RIP OFFS. My next step is to expose them via Channel 5 news, anyone looking to get on board let me know. I purchased my my girlfriend a 2005 Volvo S80 for Valentines Day from Alpha Motors on Feb 13, 2012. Along with the purchase of the vehicle, I was told I will get a an extended warranty through Alpha Motors of Westmont. Come to find out it was a lie. they charged me and extra $1,600.00 which I had to pay in order to obtain a warranty and close the deal the extra money was tacked on to my montlhy car note. ALPHA MOTORS NEVER PAID THE WARRANTY COMPANY FOR MY WARRANTY PLAN . Its all a lie to get you to purchase the car!! The Price of the warranty is on the consumer/buyer.. I found this out 8 hours after having the car, I took it to Volvo for repairs and the claim was denied... Come to find out, the warranty is only worth $3,000 dollars and once any repairs are done, the warranty is no longer any good!! So my newly purchased car ended up with Alpha Motors for 30days waiting to get repaired, once delivered to me, They promised Jerry Arquines ( Sales Manager ) Frank Stanghellini ( Finance Director ) and Alber Youssef (General Sales Manager ) The car was in tip top shape and if not, they will refund all my money spent on repairing the car along with my down payment of $3,000.00 dollars To date, Alpha motors is refusing refund any monies, and has the car back in their possession!!! as well as never fixed any repairs needed. on the car. they are refusing to admit fault as well as refusing to answer my calls. DO NOT DEAL WITH THIS COMPANY. Alber Youssef told me I would have to sue him to get my money back and he doesn't care about any lawyers, because he has 3 lawyers who sit around and do nothing but wait for people like me and will eat me alive..

I have owned many cars, so I have been in many show rooms and spoken to many sales representatives. Never have I dealt with such a professional, helpful and knowledgeable staff, whose sole purpose is to make sure that the car buying is not only a pleasant experience, but certainly an excellent one. These guys are nothing short of magical! I will recommend Mike Anderson enthusiastically to anyone who is looking for a car. Thank you again for working on my behalf.

I would not recommend this dealership to anyone. After my friend purchased a vehicle from here two years ago we decided to go back and look at jeep wranglers. After looking online at prices we went to the dealership and dealt with Jerome Udit about the jeeps we saw online. Jerome showed us a few cars and insisted that the vehicle I wanted to purchase had satellite radio. When sitting down to talk price Jerome and the sales manager Julius Perez stated that they could not honor the online price of the car because it was for military workers only. (Which the sales person over the phone did not say when I called) Long story short I purchased a jeep wrangler and when Jerome handed me the keys he said “oh this car does not satellite radio, but I will pay to have it personally installed for you” I called Jerome that Tuesday to follow up with him about setting a date to have the satellite radio installed. Jerome said he would have to call me back. That was a week ago and I have not heard back from Jerome. What really makes this a terrible dealership to do business with is, I called and spoke to Julius Perez (the sales manager) who just stated I will have Jerome call you back. NO one has called me back and that was a week ago.Terrible service once you purchase a vehicle…POOR CUSTOMER SERVICE AND LACK OF FOLLOWUP