Took my car in for overheating issue that turned out to be my thermost... read more Took my car in for overheating issue that turned out to be my thermostat housing(plastic piece). as well as dead battery. Was charged around 800 dollars for the repair(60 of which is coolant in which if youve ever purchased a gallon of coolant for 15.99 is laughable). Upon picking up my vehicle noticed they let the power steering run completely dry, to the point my wheel would not turn (they had to have had a difficult time just to get it parked). Upon inquiring about the issue they stated that since they put in my tech notes my rack and pinion was leaking (cause of low power steering) and since I didn't repair the 1000+ dollar fix to repair my rack and pinion they decided I also didn't deserve a top off of powered steering fluid even though I had brought it in well aware of the leak making sure it was full before hand. Then after driving around for about an hour noticed that my security system had been set off which would cause my horn to randomly go off blazingly loud constantly (I have NEVER had any issues of this prior). When inquired about I was first told I had a faulty aftermarket security system, I then left because they told me essentially they were going to recharge me now to take this system out as well as retest the battery (which makes no sense to retest the battery as it was already core charged and tested previous to the repair) after stating I was unhappy with the body of work to begin with and I was not gonna give them any more money , I left. I then parked at my house in which my horn began blaring again I took it straight back to the repair shop still honking over a 5 minute drive (embarrassing me in front of the entire town) I was told after he messed with cords in my car that it was actually a short circuit that he would have to pull apart my steering wheel fixture to fix. Overall TERRIBLE effort as well as body of work. They had my vehicle over a month and you can very clearly tell they spent all of a couple hours the day before they repaired my car . Will say the owner was willing to hold a conversation and hear my frustration but at the end of the day the owner is on the floor and allows poor and shotty work to come out of his garage and then will defend it on the back end. When people are paying large sums of money for a bad service this is completely inexcusable. I would have my car towed 100 miles before I ever allowed Hancock repair to touch my vehicle again. 0/10.
I was working with a girl by the name of Amanda which was very pleasan... read more I was working with a girl by the name of Amanda which was very pleasant to work with, but final decision came from Claudia. I was offered to put $1500 down and $130 a week payments they wanted to place me in a RUSTED Ford Escape. Claudia stated that with a larger downpayment she can do better. I told her for that I would have my daughter co-sign. Her response was “WHY WOULD YOU DO THAT, YOU WOULD JUST RUIN HER CREDIT” ??, WHAT??? How professional is that statement? Never is my 46 years have i been so offended. Why would she assume i would ruin my daughters credit, because my was so negatively impacted by a huge situation Claudia is not aware of. She made me feel humiliated and embarrassed.
I am SO mad at myself for taking my 2011 Chevy tuck to this moron to h... read more I am SO mad at myself for taking my 2011 Chevy tuck to this moron to have my new Tekonsha brake controller put on it. After being told that he was going to charge me "150-$175 to do this seemingly minor job to hook up FOUR wires on my truck I set up an appointment 4 days in advance and went there. The day took my truck to him I took the time to solder longer leads onto the short Tekonsha harness, because the directions clearly stated to use 12 gauge wires for it and to "HOOK UP THE BLACK AND WHITE WIRES DIRECTLY TO THE BATTERY", and I didn't want any crappy "crimp-on" terminals used on my truck. No joke - after screwing around for over two HOURS under the dash I asked him if he had run the wires through the firewall yet and ye told me he "found a place under the dash to hook them up"!!!! UNDER THE DASH - A 30 AMP CIRCUIT?? So then he set out to run the ONE blue wire to that back of the truck and after (seriously) ANOTHER 2 hours and over 30 minutes he finally got done with the 90 minute job. Regretfully this new controller didn't fix the problem with my trailer's brakes and I do NOT hold him responsible for that, BUT now I have to take it to yet ANOTHER shop to fix his moron employee's screw up of hooking up a 30 amp circuit under my truck's dash, so I'll have a total of $300 into this 4-wire wiring job!!!!!
