Auto repair service near Winfield, IL

We are long-time customers who brought our "new to us" vehicle in for an inspection. After that, it was one issue after another. The day after we picked up the car from the inspection and some work that was needed, we completely lost the brakes in the car. We were told by many sources that if the car had been put up on a lift incorrectly, that the brake lines would be crushed. Had the car towed back, then we explained the situation. We feel that we are fair people and explained that if the mechanic made a mistake, we would gladly split the difference of the cost to fix the car. We understand that mistakes happen. We were told that the mechanic definitely did not make a mistake, and that we needed 4 lines replaced (2 brake lines, a fuel line and the other line in the same area). Cost to fix: $780. SHOP CUSTOMER SERVICE HAS SEVERLY DECLINED OVER THE PAST FEW YEARS: 1. Each and every time our vehicles have been in the shop, we await a call to let us know what is going on. Each time we call for information we get the same spiel from the customer service desk… “I was just going to call you…” – it’s hard to believe that since we are the ones who always have to follow up. 2. During the last repair, early in the morning we called and asked that the owner, Owen, call us to discuss the broken brake lines. That call finally came through at almost 4 PM, which was after the next issue that I am going to list (see #3). 3. Upon my arrival at the shop to pay for the work done on our vehicle, I walk in and Jim is bad-mouthing my husband to Owen. I stood in the lobby and continued to listen to the conversation without being greeted or assisted. Finally, I said to Jim – you do realize that you are talking about my husband. His response: was something to the tune of: your husband is accusing us of breaking something on the car and we did not. I explained that regardless, it is poor customer service to discuss another customer in such a manner when you have other customers in the lobby. At the end of the day, we paid the $780 to get the car fixed. THEN, two days later, while bringing the car downstate to our child at college, we noticed a strong gasoline smell. We brought the car to another mechanic, who upon looking at the car, showed us that the new gas line that was installed did not have a clamp. Apparently the $780 that we had already shelled out didn’t include a clamp. MORAL OF THE STORY is that we will no longer be customers of this establishment. There have been far too many errors from the mechanic team and they have horrible customer service. If I could, I would leave ZERO STARS.

D&R Auto has been proudly serving Highland Park since 2004. Our team of certified technicians would be happy to handle your complete auto care needs.

Mundelein Tire & Service has been proudly serving Mundelein since 1981. Our team of certified technicians would be happy to handle your complete auto care needs.

This is a very convenient location for me,and my family has used Frank's for years. The service is great and the prices are always on point. I really like being able to drop off my car, then walk across the street and catch the metra into work.

I took my ML 350 due to a problem with the Engine. The drive chain had broken. The dealer's recommendation was to repair and cost was something of buying another car! So, I took to Dupage Auto Werks. The recommendation is to replace the 118K miles engine with a much lower engine. They shopped and found a fimilar engine and practically did a 'Engine Transplantation'! Now that I have an engine not only has a lower mileage, but also was cheaper overall. Very satisfied with them to have suggested and able to get my car worth somehting that I can keep it a much longer time!

I don't know who they are using for their service guys, but they are terrible. Touch up work was very sloppy and the car clearly had some back panel work done even though they are denying it. I'm not blind, I can SEE there was work done. There were also some possible leaks under the hood. Mechanic claimed it was overfill and that he could just power wash it to prove it. Well, he never did that or addressed the leaks. Terrible service and very sloppy work, which is surprising since they "specialize" in high end, exotic cars. I would highly consider shopping elsewhere. They are only out to get your money and rip you off.

10 bay shop with state of the art equipment and ASE certified techs. AAA and BBB certified. Highly rated emissions repair specialists. Tires of all types available, along with balancing and alignment. Oil changes to engine replacements, batteries and exhaust work, all done in a clean, comfortable environment by experts in their field. WI-FI, TV and courtesy counter available in reception area for your comfort and convenience.

Community Auto Body of Carol Stream provides a broad range of collision repair services for all makes, models, and years of cars, pickups, SUVs, minivans, and full-sized vans. www.cautob.com

Jerry Haggerty Chevrolet family has been proud to serve the automotive needs of Glen Ellyn residents for the past 16 years. Our Chevrolet dealership is your hometown dealership, serving not only Glen Ellen residents but also residents of Coral Stream, Glendale Heights, West Chicago, Winfield, Wheaton, Warranville, Naperville, Woodridge, Bolingbrook, Downers Grove, Villa Park, and Elmhurst. Located just off I-355 and minutes from Lambert Lake, we are conveniently located to serve our valued customers in all these towns. Our reputation is built on customer trust, quality of service, and friendly staff. We deeply value the trust of our clients and work hard to earn their trust every day. #1 GM Certified dealer in the entire State of Illinois for 2008 and 2009. Come visit our dealership today! Test drive new 2015 Chevy cars, trucks, and SUVs.