The reason my truck has almost 600,000 miles on it is because this guy... read more The reason my truck has almost 600,000 miles on it is because this guy knows his stuff Good quality work clear on what he is doing replaced parts there for your inspection thoughtful, logical, fair price would recommend to everyone
NOT A REAL BUSINESS!!!!!!!
I am sorry to hear about this customer's disappointment with our servi... read more I am sorry to hear about this customer's disappointment with our service. We quoted the customer $110.00 to diagnose the air bag light concern and he authorized that expense. The diagnosis charge covers up to one hour of a technician's time, reading fault code memory and performing test plan procedures to find the root cause of a fault. If we are unsuccessful in determining the root cause after one hour or more of diagnosis we contact the customer and seek additional diagnosis time for which there are additional charges prior to proceeding. In this case that is what we did and the customer declined to proceed any further. Regarding the time spent working on the vehicle, the appointment is the time reserved for the advisor to record the customer concerns and ascertain authorization for any charges prior to the work being performed. It is not the exact time at which the technician will begin working on the vehicle. The dispatching of work is dictated by the vehicle promise time so that the vehicle is done at the agreed upon time. Any delays that may cause us to miss a promise time are cause for the advisor to contact the customer to inform them of the time constraints and to discuss options for continuing forward. The total repair order was $263.39 which included the oil service and the diagnosis. The quoted expenses were $110.00 for diagnosing the air bag lamp and $145.00 for the oil service plus taxes. Scott High Service Manager