Auto repair service near Billerica, MA

his is what happened to me On January 16th, 2012 I brought my F-150 truck to Wayside Ford's service department in Marlboro, MA. My complaint was excessive shaking between 40 - 60 MPH. Kellie (Adviser) explained about the $135 diagnostic flat charge which I okayed. I also asked for the back sensor to be checked as well as why the car was jumping when put on reverse. Later Kellie called me explaining the cause of the shaking problems was because my car needed to be balanced. I asked if balancing the tires would fix the shaking. She said yes so I okayed the service. 2 hours later, after I paid $230.95 for the repair in full, I found out my car was shaking exactly the same upon hitting the highway! I returned immediately. I found the mechanic who "worked" on my car. I asked if he had at least test driven my car and he said "no." I then inquired why I paid $135 for diag time if he never diagnosed my car. He then grabbed my car and after 5 minutes he came back with another diagnostic adding to my bill. I was told to seek Steve (Manager) the next morning. Steve said he'd refund my $95 for the balancing but not the $135 for the fake diag. I am suing them for the full $230.95 since nothing was done to my car.

Complete Repair Shop. We Only Repair What Needs To Be Repaired No Surprises

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I needed new tires yesterday and Ron was able to get me the best price around by far. Great service and fast turnaround. Car rides great again!

My MB needed a tuning belt replacement and I emailed Dave and setup an appointment. Upon arrival I was given an estimate of the time. I left for work and in exact time I got a message that my car's tuning belt was replaced. Dave, bob and their team deserve all the credit for their professional and friendly service.

Lev Kia’s team of talented professionals goes above and beyond for Greater Boston Kia enthusiasts, offering safe, reliable vehicles backed by top-notch auto service.

A full service dealership that will have you driving your next preowned car for the maximum savings, maximum service, and maximum satisfaction… That’s the AutoMax difference! Stop by one of our locations and experience the AutoMax difference today!

At our Toyota dealership in Framingham, MA, we're dedicated to delivering a satisfying Toyota sales, financing, or service experience to all Bay State customers who grace us with their patronage. Visit Bernardi Toyota today and discover why so many customers say, "Bernardi for Now... Bernardi for Life!