Auto body repair service near Bridgewater, MA

The Auto Hospital is devoted to personal care for our customer’s vehicles as well as our customers.

My opinion is L&M Customer service is top notch and is committed to making sure there customers are satisfied with the work they do. They exceeded my expectations.

Whatever you do don't complain about the service you receive or they will blacklist you. I had an appointment scheduled to drop off my new Maxima for an oil change. After driving all the way to the dealership I am then informed by the service technician that they refuse to service my vehicle under warranty anymore because of a negative review I had given them on a customer survey I had received from Nissan after my last visit. They flat out handed the keys back to me and said if your not happy here then we suggest you go elsewhere. I was completely shell shocked and totally disgusted by the service technicians uncaring and callous attitude. When I asked to speak to a manager I was conveniently told he was not there. I then proceeded to let them know that I planned to contact Nissan Consumer Affairs about their unethical and discriminatory practices… and they said go right ahead. I have never heard of a business banning a customer from their establishment because they had a complaint about the service they received. It was bad enough that Sullivan Brothers never once reached out to me to apologize for the original issue I had but somehow in their infinite wisdom the best thing to do with an unhappy customer is to show them the door.

I have a 2008 Sebring Convertable. I was rearended in October. They did an excellent job in fixing it, which wasn't easy because of all the stuff that makes the top go into the trunk and back up again. I would recommend them to anyone. I was very happy with their work. David S. Sloan

did business with steve ash the owner for a short time took him to court and got the judgement against him he paid us 25$ and left for walpole anyone with knowledge of his wearbouts please contact me at total auto parts thank you I WOULD NOT TRUST THIS STEVE ASH!!

Brought my motorhome to ironhorse to fix a leak on the roof of my 2010 ford class2 motorhome. I met with the owner brian Cavanaugh and we went over the leak. He said no problem they do these all the time and that he would have it done within a week and submit the bill to my insurance company. Well 2 weeks go by... I called several times and this guy bruce who sounds drunk every time I call says the same thing, that Brian isn't available. Well I decided to drive down there to see how things were doing, and when I pulled up my motorhome was sitting outside in the pouring rain. I went and opened the side door only to see my roof tiles were soaked and falling down, the carpet was drenched and the wall was bowing from all the water....WTF. I immediately called my insurance company and told them not to send them a dime as they ruined my motorhome interior. Come to find out they sent a check to them for 4323.00 and the owner brian cashed it. I explained to my insurance co what they have done my insurance company called them while I was there looking for an explanation and of course, Brian is nowhere to be found. His sidekick bruce told them they were working on it. Long story short we are now taking them to court for the severe damage they have done and my insurance company is charging them with insurance fraud. BEWARE OF IRONHORSE COLLISION OR IRONHORSE ENT IN FREETOWN MASS AS THEY ARE A VERY SKETCHY BUISNESS.

Horrible business!! Do NOT bring your vehicle here!!!! Thief!!!!

Courteous, Thorough, Explained everything that needed to be done. Felt like I was in good hands.

On 11/13/2012 I dropped of my 2003 Ford Escape to Cape Auto Body & Service in Plymouth, MA to diagnose two cylinders that were skipping. Although I do 99% of my own mechanical work, I have been using this company for probably close to 15 years on the rare occasion I do need an outside service company. On 11/14 Cape Auto called and told me when the job was complete. They also told me my valve cover gaskets were leaking and needed to be replaced. I got the vehicle back on the 14th and worked on it myself on the next day to replace these gaskets. In doing so, I found the threads stripped for the #4 cylinder spark plug. I called Jim, one of the service managers, and he denied that they even touched this cylinder. Now for some background. First, I am certified for numerous brands of engines ranging from air cooled small engines to diesel engines rated at excess of 1,000 horsepower. I personally changed the spark plugs in this engine on Oct. 3, 2012 and torqued them as I always do for plugs going into an aluminum head. Usually when removing plugs set in my engines, I can easily do this with a 3/8” drive ratchet. When I needed to remove the “only two plugs” Cape Auto replaced, I needed to use my 1/2” drive ratchet because they were way over torqued!!! Jim claims that he worked with the mechanic on my engine the entire time and that the mechanic never touched any other plug except the two new ones. As I previously mentioned, I have been using this company for many years and have observed Jim (and the other service managers) these times I've visited. They do NOT hover over their mechanics doing their work. As a matter of fact, the desks they work at face the opposite wall of the service garage giving them no possibility of seeing the actual work being done unless they physically stand over their mechanic's shoulders. And, if Jim had been watching his mechanic closely, how did he let him/her over torque the “only two” spark plugs they claimed to have touched??? At this

My transmission kept running slow in low gear...air bag light was on and it was determined that it was the clock spring in the steering column. Mr Warzycha was professional and friendly. He gave me the finished estimate with no hidden costs. He also showed me the defective parts. I will continue to use him as my mechanic.

Tom’s Auto is the best! I currently own a Chevrolet Malibu and upon returning from a trip my power steering suddenly let go. I contact the Chevrolet dealership and various other mechanics to get estimates on the cost to repair it. When I contacted Tom’s Auto I was greeted with great customer service and given a great estimate. I gave the Sales/Service Manager (Charlie) the information for the parts and within 24 hours he contacted me to let me know the part had come in. Their attention to detail goes way beyond meticulous. If you are particular about your car, have no fear, it’ll be in very good hands. They did a great job in a timely manner and I have never had a problem since. All the staff I came in contact with were extremely courteous and accommodating. Many thanks to Tom’s Auto. You have made me a customer for life and I will be referring you to anyone I can. ONE HAPPY CUSTOMER!!!!!!!!!

Volkswagen Gallery’s team of talented professionals goes above and beyond the expectations of Massachusetts VW enthusiasts, offering safe, reliable vehicles backed by top-notch auto service.