Auto repair service near Carlisle, MA

t is with pleasure that I write this review on behalf of my myself and husband. We have been using Factory Auto Service for a few years now and have no complaints. We are pleased with the service that we receive. We have an Acura and Civic and this company have done a great job with the repairs and maintenance. Some issues that we've had in the past weren't sufficiently assessed and repaired properly by other service providers. However, now that this company is our premier auto mechanic provider, those issues are now of the past. The owner is very polished and knowledgeable about automobiles. He takes the time to educate his clients which we appreciate very much. When our car is being serviced by the company, we are confident that they will be able to address the issue with precision and ensure that safety is a priority! They always successfully diagnose and complete the repairs and within a reasonable timeframe. We are always pleased with their services, which prompts us to be return customers. Interaction with them is easy as we are presented with options which makes it convenient for us as consumers. The owner makes us feel included, making our interactions very productive since he ensures that we have the final say in the decision. At the end of each service visit, the owner takes the time to orally provide a concrete report about all that took place and possibly any additional findings outside of the original scope of work that may require future attention. However, if while working on the vehicles, and they come across something that requires immediate attention and safety is a factor, the owner will personally contact us to review those findings with us. A notable strength of the company is their ability to be efficient and prompt! I am convinced that anyone who utilizes their service will be satisfied. -Melanie

I had my car towed to this shop from another because I heard how honest George Jr. is. I'm so glad I did. I got an estimate of $954.00 for a whole bunch of work that my 2004 honda civic needed from thwe other shop. George went through the estimate and double checked what the other shop said and It wasn't true at all. George fixed what I needed and now my car runs like new. My bill was only $255.81. What a deal. I cant say enough about them. Thank you guys.

PDM is great. They never try to sell me anything, they just tell me what's wrong, and fix it fast, and they always stay around the estimate. The staff is friendly and the costs are low. I'll be bringing all of my vehicles here.

I would not come to this shop again. It seemed to me at first like this was an honest shop. The reason I agreed to service my vehicle there was because they gave me a reasonable quote on installation of struts. A mechanic who worked on my vehicle did a bunch of work. I paid for all the services, but they did not change the brake fluid in my vehicle. I learned 2 months later about it when I went for oil change to a different mechanic. He showed me the test strip that the brake fluid was not changed. Also the type of oil they put in your vehicle is unknown. But they take a big advantage of a customer since for the full synthetic oil change they charge the double price. I would not recommend this shop!

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Complete Automotive and Truck repairs/Service -- 24 Hour light, Medium and Heavy Towing- Complete line of tires, Batteries and Parts in stock. Medium and Heavy Truck repairs and Service, Body shop Services available.