Auto repair service near Charlton, MA

I thought it was almost impossible to find an honest and fair auto mechanic. Keith Cournoyer the owner of the shop explained everything that needed to be done and the cost. He gave me time to compare prices and do some research to make sure I was getting the best deal. His price was by far the lowest. He told me it would take about 3 hours, he called me in two!!! The car is now fine. He was fair, fast, and honest, and I trust him. Will not go anywhere else, and reccommend him to everyone.

Balise Ford is a Ford dealer in Wilbraham, Massachusetts with low prices on new and used vehicles, service, tires and parts every day. We serve Springfield, Hartford and surrounding communities.

I would not recommend anyone to get any type of service done here. I sent my daughter to have a diagnostics and quote done by these rip off artist and they told her that it was her motor and wanted 2400.00. so I asked her to have it towed to another service center for an other opinion and when it arrived there they had discovered that the plugs and wires and coil removed. I would really like to know how to deal with these type of operators as I live so far away.

the worst paint and body work done they never put all the clips back fender fell off real bad and cheap work

his is what happened to me On January 16th, 2012 I brought my F-150 truck to Wayside Ford's service department in Marlboro, MA. My complaint was excessive shaking between 40 - 60 MPH. Kellie (Adviser) explained about the $135 diagnostic flat charge which I okayed. I also asked for the back sensor to be checked as well as why the car was jumping when put on reverse. Later Kellie called me explaining the cause of the shaking problems was because my car needed to be balanced. I asked if balancing the tires would fix the shaking. She said yes so I okayed the service. 2 hours later, after I paid $230.95 for the repair in full, I found out my car was shaking exactly the same upon hitting the highway! I returned immediately. I found the mechanic who "worked" on my car. I asked if he had at least test driven my car and he said "no." I then inquired why I paid $135 for diag time if he never diagnosed my car. He then grabbed my car and after 5 minutes he came back with another diagnostic adding to my bill. I was told to seek Steve (Manager) the next morning. Steve said he'd refund my $95 for the balancing but not the $135 for the fake diag. I am suing them for the full $230.95 since nothing was done to my car.

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