Auto repair service near Hyannis, MA

Excellent small business shop - Clean, prices are very fair, truck and Motorcycle fixed on-time or early. A real good guy - his help is also on-top of everything. scale of 1-5, I will give his shop a 5.. Dan Mullins

Great Customer Service, Quick Turnaround!

For over 10 years, Nissan of Bourne has proudly offered Cape Cod drivers an incredible selection of new and used Nissan vehicles, expert servicing and professional financing. Visit our Nissan dealership in Bourne, MA, today to experience our excellent customer care firsthand.

I had my vehicle towed there to be worked on and Billy the owner said he would get it done that week. 4 weeks later it still is not fixed he refuses to return calls . No one picks up a phone in office at all so you can ask what is going on .Last week I went there he said give me two days I will have it done , called and went there on Friday (two days ) and no one was even working . Called left a message no returned phone call. I called today no answer I left a message that if I don't have my car buy wednesday I will report it stolen. I can't even go pick it up he has my keys !!!

On 11/13/2012 I dropped of my 2003 Ford Escape to Cape Auto Body & Service in Plymouth, MA to diagnose two cylinders that were skipping. Although I do 99% of my own mechanical work, I have been using this company for probably close to 15 years on the rare occasion I do need an outside service company. On 11/14 Cape Auto called and told me when the job was complete. They also told me my valve cover gaskets were leaking and needed to be replaced. I got the vehicle back on the 14th and worked on it myself on the next day to replace these gaskets. In doing so, I found the threads stripped for the #4 cylinder spark plug. I called Jim, one of the service managers, and he denied that they even touched this cylinder. Now for some background. First, I am certified for numerous brands of engines ranging from air cooled small engines to diesel engines rated at excess of 1,000 horsepower. I personally changed the spark plugs in this engine on Oct. 3, 2012 and torqued them as I always do for plugs going into an aluminum head. Usually when removing plugs set in my engines, I can easily do this with a 3/8” drive ratchet. When I needed to remove the “only two plugs” Cape Auto replaced, I needed to use my 1/2” drive ratchet because they were way over torqued!!! Jim claims that he worked with the mechanic on my engine the entire time and that the mechanic never touched any other plug except the two new ones. As I previously mentioned, I have been using this company for many years and have observed Jim (and the other service managers) these times I've visited. They do NOT hover over their mechanics doing their work. As a matter of fact, the desks they work at face the opposite wall of the service garage giving them no possibility of seeing the actual work being done unless they physically stand over their mechanic's shoulders. And, if Jim had been watching his mechanic closely, how did he let him/her over torque the “only two” spark plugs they claimed to have touched??? At this

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