Auto repair service near Pepperell, MA

his is what happened to me On January 16th, 2012 I brought my F-150 truck to Wayside Ford's service department in Marlboro, MA. My complaint was excessive shaking between 40 - 60 MPH. Kellie (Adviser) explained about the $135 diagnostic flat charge which I okayed. I also asked for the back sensor to be checked as well as why the car was jumping when put on reverse. Later Kellie called me explaining the cause of the shaking problems was because my car needed to be balanced. I asked if balancing the tires would fix the shaking. She said yes so I okayed the service. 2 hours later, after I paid $230.95 for the repair in full, I found out my car was shaking exactly the same upon hitting the highway! I returned immediately. I found the mechanic who "worked" on my car. I asked if he had at least test driven my car and he said "no." I then inquired why I paid $135 for diag time if he never diagnosed my car. He then grabbed my car and after 5 minutes he came back with another diagnostic adding to my bill. I was told to seek Steve (Manager) the next morning. Steve said he'd refund my $95 for the balancing but not the $135 for the fake diag. I am suing them for the full $230.95 since nothing was done to my car.

Complete Repair Shop. We Only Repair What Needs To Be Repaired No Surprises

"AutoMax difference...Maximum Selection - Maximum Savings - Maximum Service - Maximum Satisfaction"

Took my BMW in and they did the best job! This auto shop just changed my life forever. These guys know what they're doing! Brian M.

These guys have always done right by us. They are very friendly and efficient. They also offer an awesome rewards program that allows you to build up for points for coupons. The coupons are automatically sent to you when you've saved up enough points, which are also tracked automatically. Besides the program, they give great advice about what needs to be now and in the future for our vehicles. Ryan S. Manchester, NH

These people are dishonest. We agreed on a price for a 2002 volkswagen jetta. I am in Massachusetts, so I had to arrange insurance and get the money. They had a few repairs that were necessary. We agreed I would pick the car up on Monday (they are not open Saturday afternoon or sunday). I was half way between Nashua and Manchester on Monday when they called me on my cell and told me they had sold the car on Sunday. Their business is a glorified junk yard and I am probably lucky they backed out. DO NOT DO BUSINESS WITH THESE PEOPLE!!

I bought a car here and then three months (4,000 miles) later, the engine died. After I'd already spent $400 in repairs and maintenence, it needed a $7000 engine replacement. I spoke with four mechanics (one that Comet even referred me to) and they all said that the car was junk when I bought it. Comet themselves admitted in writing that the only assessment they did of the car prior to selling it was to check that it'd pass inspection. They didn't even do an oil change. I gave them many opportunities to assist me in ANY way since the car should never have been sold, and certainly not for $10,000. But their only offer was to take the car in as a trade with the same terms that any other dealership would offer me for a worthless heap of metal. If you're a mechanic or if you could have a mechanic fully assess a car prior to your buying it, then maybe it'd be ok to buy from here. However, if you're an average person who just needs a decent car, do not go here. They will steer you wrong at their own financial benefit.

I went to this dealership and I was not surprised to see their service and showroom was absolutely dead. I recently purchased a 2011 Chevy Traverse with 20k mileage. The rotors were warped and I brought it in for service. I mind as well say that the 36 k 3 yr bumper bumper policy is rubbish. The dealer was very shady and they denied to do any warranty work expected me to pay 600 bucks for a brand new vehicle that was lightly driven. Only until I complained they decided to honor the warranty on the rotors but charged me 200 bucks for break pads. The break pads were defective due to the defective rotors. If this was true bumper to bumper the job should have been fully covered. I might as well wipe my rear end with this document. The people who run this place are thieves u would not buy not service here since you have to kick and scream to honor their warranty Do Not Go Here