Auto repair service near Rowley, MA

BUYERS BEWARE!!!!! We bought a 2006 ford explorer for about $9500 from Northeast motors in North Hampton, NH from cargurus.com. Decent price, was what we were looking for, they are local and delivered to us, and it even came with an inspection sticker. The first 2 miles that I drove it, the check engine light came on. Called them immediately and they said there was nothing they could do until they talked to the owner. The owner had the secretary email to bring it back and they would pay for HALF of the repairs. Brought it to our local garage and they found numerous things wrong with it totaling about $1600 in repairs. Local garage said it should have NEVER passed inspection as it was unsafe to drive. I had driven it with my 2 kids in it already. The brakes and rotors are horrifically bad ~ not road worthy. The wheel bearing in one of the tires is gone ~ another safety hazard that shouldn't have passed inspection. One windshield wiper is broken ~ another reason it shouldn't have passed inspection, As it shifts in to overdrive, it severely bucks which our mechanic says means a bad spark plug and it is a big job to take the spark plug out of these things. The bushing on the serpentine belt is bad causing the serpentine belt to slip and needs replacing. Our garage gave us written statements for all of these things (which we gladly paid to have a full review) and we supplied to the owners of Northeast motors and they respond with "We are in business to make money NOT take cars back". Really? Sound like good customer service? We literally drove the car for about 25 miles and parked it and they won't take it back. They offered to do the repairs but only if WE paid for half of them? REALLY? Would you trust having them do the repairs? They are in the business to make money. They would probably put used parts on or jack the prices up so that we have to pay for it all. Very Dishonest and Deceptive people. Even their own warranty states that they will pay half of all repairs.

Prime Acura North’s team of talented professionals goes above and beyond for New Hampshire Acura enthusiasts, offering safe, reliable vehicles backed by top-notch auto service.

It was a dark, cold middle of the night very far from our home in Florida when our diesel Excursion decided to die. We were on a work assignment in Manchester so we had our truck towed to a Ford Garage close by. The next day they gave us their assessment ... and it would cost over $4000.00 just to get it running so they could figure out what else might be wrong. On a previous trip were introduced to Custom Car Care, by our son who lives in New Hampshire, and had received excellent care. We decided to have the truck towed there. I cannot say enough to fully convey the scope of professional, knowledgeable and excellent care we received. While the problem was NOT what Ford said Custom Car Care would have done that repair for half the cost we'd been quoted. They worked tirelessly to find the unusual and tricky problem, even late into the night to get us back on the road! We are so grateful for Joe and his team, would highly recommend CCC to anyone in need and have nothing but positive reviews about every aspect of our experience.

Overall great experience. Very easy to deal with and very happy to get a more than reasonable interest rate. I have recommended them often to friends and family.