Auto repair service near Springfield, MA

Steve at STS has been the only mechanic to work on and service my vehicles. Why? Because his thorough diagnostics are explained in clear and relevant terms. STS's labor rates are competitive with the industry but he always charges by the actual time it takes vs. rounding up the hours like most shops. He'll provide prioritization on what is really in need to be fixed as opposed to fixing and charging for everything in and around the effected area. The markup on materials is minimal if anything at all. His warranty on the work performed is always covered if needed at all. Steve is the best all-around auto mechanic that I've used in over 35 years of car ownership. Lastly, I have referred my family and friends to STS because of the way I have been treated as a customer.

I was told by two other garages that I needed a new engine for my 2007 Honda Fit. I brought it to Northampton Transmission because they gave me a quote for engine replacement that was $1000 less than everywhere else, and they were honest about what could potentially happen to push the price up as they were working. But, a few hours after I brought my car to them, they called me back and said they had fixed the problem and I didn't need a new engine. They had tested the car to make sure the fix had held, and they explained that even if it didn't hold, I didn't need a new engine. They took the time to show me the parts they had replaced and explain how they had fixed it. Honest, helpful, fast.

I arrived on my way from Massachusetts to Georgia with one of my windshield fluid dispensers not working in the aftermath of a winter storm. It was just before closing on a Friday afternoon, and Country Auto took my car into the shop, warmed it up, got my line unfrozen and charged me nothing! I wouldn't have been able to continue otherwise. This is a great place. It is conveniently located to an I-91 exit.