Auto repair service near Stoughton, MA

his is what happened to me On January 16th, 2012 I brought my F-150 truck to Wayside Ford's service department in Marlboro, MA. My complaint was excessive shaking between 40 - 60 MPH. Kellie (Adviser) explained about the $135 diagnostic flat charge which I okayed. I also asked for the back sensor to be checked as well as why the car was jumping when put on reverse. Later Kellie called me explaining the cause of the shaking problems was because my car needed to be balanced. I asked if balancing the tires would fix the shaking. She said yes so I okayed the service. 2 hours later, after I paid $230.95 for the repair in full, I found out my car was shaking exactly the same upon hitting the highway! I returned immediately. I found the mechanic who "worked" on my car. I asked if he had at least test driven my car and he said "no." I then inquired why I paid $135 for diag time if he never diagnosed my car. He then grabbed my car and after 5 minutes he came back with another diagnostic adding to my bill. I was told to seek Steve (Manager) the next morning. Steve said he'd refund my $95 for the balancing but not the $135 for the fake diag. I am suing them for the full $230.95 since nothing was done to my car.

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DO NOT purchase a vehicle here! I can not stress that enough! They have nothing but toilets on the lot and they are lying thieves! Thankfully I was smart enough to back out before I actually gave them the check from the bank that was written out to them in the amount of $5500. They had a number of things that they said they would do before I picked the car up and actually only did one thing. They put a hose clamp on the battery instead of replacing the broken battery cable. The oil had not been changed in the car in a whole year and there was probably about a drop of oil left in the engine. The front bumper was ready to fall off. They did not fix the exhaust leak that they said they would fix. This experience was a complete nightmare! And to top it off I now am bringing them to court to try to get my deposit back. The owner named Mark Tantimonaco refuses to give me back my deposit and then hung up on me when I called him. Do yourself a favor, DO NOT even consider going there. Also I was informed by Pete one of the sales people that they lie to you on their website and say that they offer financing. Really what they do is have you fill out an online application via there website so they can gather all of your personal and financial information, and then never give you a loan.