Auto repair service near Westport, MA

I bought an 03 Mazda tribute from Pilgrim motors back in February. The price on the car was high but I did manage to get them down a bit (not too much though). I thought there was nothing wrong with the car as I explained to Dana (owner) that I have 3 small children and I need something safe and reliable for my family. I was helped and assured that there is nothing wrong and if anything were to happen they will help me, even signing the as is warranty. I had the car for 5 maybe 6 weeks and the transmission stopped driving. I called several times before I finally talked to Dana. She had no sympathy and said "sorry but we are not doing anything we could not forsee any issues so we are not responsible". I called around and got prices *1800*. I called Dana and got the receptionist I was told to leave my name and number. No call back.I called a few more times and still nothing. I stopped by and they were on vacation. How sweet they get to take a vacation. So I left another message and still nothing. When you call they always say she is not in and the can take your number but she never returns your call. They are unavailable and are in no way capable of running a good business. They take your money for a lemon and go on a nice vacation with it. Stay away from this place. Now I am stuck with a car that has an 1800 dollar transmission bill three children a full time job and no transportation. As for Dana and her Husband at Pilgrim Motors you should be ashamed of yourselves. I understand a business is there to make money but to scam people is wrong. I recommend elsewhere.

Needed a sticker and oil change, also questioned the "TIRES FOR LIFE " program and long story short, would not give me a sticker cause my tires were worn, then they said they found that i was missing a maintenance so long story short i was given the free tires but not until after paying almost the equivalent of new tires on a maintenance visit... outragoues almost $400.00 later got my free tires....

I wanted to thank the mechanics of Safeway on Atwood avenue in Cranston for their excellent service on my vehicle. My wife and I went in this morning for an oil change and inspection. They went above and beyond with outstanding customer service. They Informed me of preventative maintenance and that my tire pressure was not correct and even corrected the issue. The price was fair and service was excellent. They put plastic in the car and even vacuumed it! I go to Safeway with my company vehicle and my personal vehicle for all repairs/maintenance. I highly recommend Safeway to anyone who cares about their vehicle and want to know that their vehicle will be properly serviced by quality mechanics!

Joe Papolla Jr or Joe & Son's Service, Inc In Cranston, Rhode Island, and the rest of his family, have almost 70 combined years of experience being thieves and screwing the public. Guys a thief. Half the time he cant figure out what is wrong, even something as simple as a tire leak. Other times, he cant fix it the first time, or the second, or the third. And dont be fooled, he doesn't do all his own work, he farms out the bigger or more complex jobs to others who are just as incompetent and could care just as little. He engages in both insurance and warranty fraud. he charges customers for replacing parts he never replaces and services he never performs. Having earned himself the title of "The Clamp King" for his belief he can fix any automotive issue by putting clamps on it and the customer will not notice, no repair he makes can be counted on to last or be done correctly. Complete A-hole. Although, maybe you could bring him something like a ford escort and he could figure out where the washer fluid goes.Maybe. But he'll probably just throw and bunch of clamps on it and say its fixed hoping you dont know it. Consistently screws customers and credit card companies by not touching cars that are brought back to him for his screwing up the repair the first time, hoping to not restart the clock on the claim. He has mastered the art of escaping liability for his malfeasance because he has faced every type of claim throughout the history of this business which should tell you all you need to know. The only way he stays in business is through police and organized crime connection in the sh*t bag state of rhode island.

Do NOT buy a vehicle from this dealer!!!!! Larry Cull, the owner here, told me that the car I was interested in had only had a few minor tune ups needed and when I asked for any repair records, I was told there were none due to the repairs being so minor. When I purchased the car and went to pick it up, I found they hadn't even put enough gas in it to get it the ten minutes home. When I began driving the car, I started smelling a horrendous oil scent any time I drove it which got progressively worse over two days. When I opened the hood, oil was running down from where the dipstick is. I checked the level four times when it had cooled and found the oil had been grossly overfilled and was bubbling up out of the dipstick holder when it warmed and expanded and that the oil on top was cleaner than that black oil at the bottom. I brought it back and had them do a REAL oil change, as they were supposed to have done initially and had obviously only put new oil on top of the old oil. One month later on Christmas night, it broke down on the side of the highway and had to be towed. Upon the mechanic taking it apart to diagnose the problem, they found that the dealer had done shoddy repairs such as putting a thermostat in with glue since it was the wrong thermostat for this car and replacing the radiator with a low model one not specifically for my car. As they went further in, they told me they strongly suspected the dealer had put Stop Leak in the system to cover up a head gasket problem. I brought this paperwork to Larry Cull to which he replied "You can file whatever complaints you want. I've been doing this a long time and I'll win." He would not help in any way other than to say he'd repaired a 'minor leak in the oil filter as a kindness' which was a complete lie and then opened up a folder with repair notes which he lied initially and said he did not have. The offer he made was to fix the car himself and I could pay HIM in installments for it, which is only him benefiting even more for selling a faulty, broken car. At the end of this ordeal I had to take out another loan to pay off the $3500 worth of repairs needed that the dealer hid. I would advise everyone to steer clear of this horrendous deceitful dealer.

We are a full service repair shop and have been serving Pawtuxet Village since 1976. We have an ASE certified technician with 7 certifications including L1 advanced specialist. We do Rhode Island State Inspections. We warranty our work for 12 month/12,000 miles.