I am new to the state of Maryland as of February 2022, and initially r... read more I am new to the state of Maryland as of February 2022, and initially received an inspection a year ago with Columbia Auto. With the first inspection, my vehicle failed due to tinted windows. I requested that the tent be removed, and the mechanic informed me that they were not able to do so, and agreed to pass inspection, although the tinted windows would remain. Instead of suggesting that I find another place to have the tint removed. With the second inspection on March 10, 2023, the vehicle failed due to the ticket windows again. Again the inspection Failed due to the tint in the windows. The mechanic decided not to let the inspection pass and told me that the mechanics license would be at risk if he allowed this to pass. This did not seem to be the issue back in March of last year. Therefore, wanting to charge me $150 to have the tint removed. I am not happy with the fact that this mechanic shop was not consistent with processing the inspection. I will take my vehicle to have the tint removed and pay half of the price someplace else. I have no issue that state regulations require that the tint should be removed. I just don’t like inconsistency and dishonesty with shops. I will notify the DMV of the issue and whoever else needs to be notified. I also choose not to use the shop in the future. I will not recommend any of my family members or friends to do so as well.
From the time I entered the front door, all employees were extremely h... read more From the time I entered the front door, all employees were extremely helpful. I mean from the front desk people, to the supervisor and especially my mechanic Jim. I referred a coworker of mine to the shop and he was extremely happy as well!! I will continue referring clients to them.
I received fast, honest and reliable service. BA Auto far exceeded my ... read more I received fast, honest and reliable service. BA Auto far exceeded my expectations and lived up to their positive reviews online. I had an unknown problem with my vehicle and didn't know what to expect. Of course I thought the worst and was anticipating an expensive repair. BA Auto diagnosed the issue and it ended up being a missing bolt and a few loose ones. They had my vehicle taken care of the same day and the charge was more than affordable. It was a huge relief to receive honest service at a more than reasonable rate. I'll be bringing my vehicle here for service when needed in the future! Serviced in September 2021.