Auto repair service near Finksburg, MD

Went there on Oct 16, 2015 for a simple oil change, have already filed with the BBB, car was running fine, told me I needed a qt of transmission fluid, I said fine, the minute I left the car began bucking, that was a Friday, please also note I am a female, on Saturday really didn't drive much as my son took me to PA in his car but when I did in the early am still the same problem, bucking and not shifting appropriately. On Sunday took the car to Walmart, much worse, it actually shut off, check engine light came on, cruise control light came on, had to turn off car, wait, gingerly start back up and ease my way back home. I called my mechanic. He came over. Let's start with the fact that I was 1 1/2 quarts low on oil (2 days after an oil change) and my transmission fluid was bone dry), he put 2 1/2 quarts of transmission fluid in, told me to go to work the next day have the guys pull it in the shop and hook it up to see if it throws any codes and then go over it with a fine tooth comb. See what Charm City didn't know is that I really hate to bother my mechanics for an oil change so I go there, but I've been working with mechanics for 16 years, so they pulled my car in the shop went over it and still had to add another quart of transmission fluid. My certified mechanics have told me that either charm city pulled the transmission plug and drained the tranny fluid or they used a fluid evacuator, when I confronted the owner who took offense to my language and really who wouldn't be pissed, he could have blown up my transmission..he lied, he said a fluid evacuator takes an hours...sorry bud....5 to 8 minutes....his mechanic lied and said he put 6 quarts of oil in my car...first off...why would you put 6 quarts when you only need to put 5 and you didn't put 5...liar...I don't care that you've been in business for 26 years, you saw a female coming in who never uses you for service and you thought you could get some service work from me, so you drained my tranny fluid and then had the gall to ask why I didn't come back, because you are untrustworthy, BEWARE ONE AND ALL. I have 2 certified mechanics that will testify to my story. This place needs to be investigated!!!!

My Volvo broke down near their station and I had my car towed there for repair. Unfortunately the car was not worth fixing but fortunately I came across a great service station. I've since purchased a used Subaru and have had it there for service and couldn't be happier. Brian Ben and their staff are excellent mechanics and extremely honest. If you are looking for a repair shop don't hesitate to give them a chance you will be very happy. Mark V.

I recently took my Mercedes to this shop for repair because after owning the car for 12 years, I am tired of the pretentious attitudes and high prices of the dealership service department. API is a great alternative. The people who work at API are familiar with Mercedes cars, have the right tools to service them, and are able to get the right parts. Most importantly, they are friendly and make their customers feel valued. I plan to continue taking my car to API for future service needs!

I realized at the gas station my front left tire was way low. No air there so I stopped by on a recommendation that the might have air. The tech stopped what he was doing and had me on the road in 5 min as I don't live around there. Would not even take my money as much as I tried. He also found the spike/nail and told me since it was a new tire a patch should be better than a plug. Gave me great advice and super kind. I might drive 30 miles to go back to these guys for regular service!!

I was in an auto accident with a $1,000 Deductible through my auto insurance. I had gotten a couple of estaments done on my car. All of them where well over 4 thousand dollars. The auto insurance company sent me a check for 3,200.00 to do the repair. They picked up my car and paid for the storage and then did body work on the car instead of replacing parts with new parts and then painted the entire car instead of just parts of the car. I looks like brand new and they did it all for what the insurance company paid. I did not have to pay the $1,000 deductible out of pocket. This was great since I did not have that kind of money laying around. I had my car back in 4 days instead of the 4-6weeks every one was telling me it was going to take. My car looks like new and runs great. They even sent the car out to a frame shop to make sure every thing was straight prior to doing the auto body. These guys will always have my business.