Auto repair service near Stevensville, MD

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Went there on Oct 16, 2015 for a simple oil change, have already filed with the BBB, car was running fine, told me I needed a qt of transmission fluid, I said fine, the minute I left the car began bucking, that was a Friday, please also note I am a female, on Saturday really didn't drive much as my son took me to PA in his car but when I did in the early am still the same problem, bucking and not shifting appropriately. On Sunday took the car to Walmart, much worse, it actually shut off, check engine light came on, cruise control light came on, had to turn off car, wait, gingerly start back up and ease my way back home. I called my mechanic. He came over. Let's start with the fact that I was 1 1/2 quarts low on oil (2 days after an oil change) and my transmission fluid was bone dry), he put 2 1/2 quarts of transmission fluid in, told me to go to work the next day have the guys pull it in the shop and hook it up to see if it throws any codes and then go over it with a fine tooth comb. See what Charm City didn't know is that I really hate to bother my mechanics for an oil change so I go there, but I've been working with mechanics for 16 years, so they pulled my car in the shop went over it and still had to add another quart of transmission fluid. My certified mechanics have told me that either charm city pulled the transmission plug and drained the tranny fluid or they used a fluid evacuator, when I confronted the owner who took offense to my language and really who wouldn't be pissed, he could have blown up my transmission..he lied, he said a fluid evacuator takes an hours...sorry bud....5 to 8 minutes....his mechanic lied and said he put 6 quarts of oil in my car...first off...why would you put 6 quarts when you only need to put 5 and you didn't put 5...liar...I don't care that you've been in business for 26 years, you saw a female coming in who never uses you for service and you thought you could get some service work from me, so you drained my tranny fluid and then had the gall to ask why I didn't come back, because you are untrustworthy, BEWARE ONE AND ALL. I have 2 certified mechanics that will testify to my story. This place needs to be investigated!!!!

I am in the middle of transferring a PA registered car to MD, and everyone here has been so helpful. They're quick, they keep appointments, they're accommodating and thorough, and I have gotten clear, reasonable answers to every question I've asked about the process. No car lingo, no trying to sell me something I don't need - they are actually concerned with my safety and doing their job well to ensure that. I'm so glad I brought my car here, and I will definitely be back! Christina Boehmer

Garry the Manager is the BEST. I check sereral places for a price for a catalytic converter for my 2006 chyrler van. I got prices from $869.00 to $1100.00. I search the internet and found Monunment Street Auto. I called Garry and he quoted $473.00 for a catalytic converter. I could not believe what I was hearing. I left my work place and went to Monument Street Auto. Garry provided me with excellent Customer Service. An employee from the auto center drove me back to my place of work and he pick me up from work when the repair job was done.

I don't recall the exact date I went, as it was a while ago and I didn't realize they had a website. A friend recommended them, and it was a great experience. This is actually a mechanic I can say I trust to tell me the truth about my car repair. He fixed it, and didn't charge me just to find out what was wrong on top of the repair bill. Highly recommend them. He has many, many years of experience. So glad he has his own shop now.

Very good service. Excellent mechanics, I would recommend anyone in the area that needs quality mechanics or cars to visit.

The service I got a Courtesy Auto was not only exceptional, but they saw me as a valued customer and treated me that way. They worked with me and my budget to find a vehicle that I wanted and made sure I drove away happy. The didn't trick me with hidden fees, costly repairs, and other unnecessary headaches. They provided me with everything I needed, and in the best way possible. If you are looking for a family owned car dealership that has your interests in mind, Courtesy Auto is the way to go. My BMW is running great to this day!

This business is unethical and unprofessional as a naive new car buyer I was taken advantage of by this business I'll never recommend this business to others.

Never in my life have I dealt with such blatant liars, and cheats. From day one, this dealer was obviously dishonest. I did run the Carfax on my vehicle prior to purchase. I was fully aware that said vehicle had a salvage title, and was not deterred by it, for the purchase price. Upon stating this to the dealer, however, they appeared shocked, and claimed to have no idea what a salvage title was. I was not born yesterday, and I find it rather difficult to swallow the fact that a used car dealer is unaware of what a salvage title means. I suppose this outright lie should have turned me off to the vehicle, however, I felt that once I received my tags, I would never see them again. I bit my tongue, and bought the car. After reading the owners manual, I discovered that I was sold a car that had only a valet key. Someone else may have picked up on this right away, however this is my first foreign car. I sucked it up, and bought a master key, a fob, and paid for programming. Within a day or two this vehicle was misfiring quite badly. When I returned to the dealer, they diagnosed the problem, and installed 2 used ignition coils, pulled from another car on their lot. The following weekend, I took the car to a reputable dealer for service by mileage. At this time, I was informed that I had been sold a car (inspected, and road ready, mind you) with 2 seized brake calipers in the rear, and a leaking rack and pinion. I took care of the calipers myself, and contacted Planet Auto to make arrangements to have the steering rack replaced inside of my 30 day warrantee. This dealership screwed around for Two weeks, giving me days to bring the car in for service, and then changing it when I got there, saying, go home, and bring it back another day. Finally, I got a date, and was told to drop it off Tuesday, 7/8. When I showed up, I was told, yet again, to drop it off Wednesday, instead. Now, since dropping it off, the mechanics at Planet Auto have installed at least 2 faulty steering racks, from the junkyard. They also cut a perfectly good exhaust pipe, rather than unbolting it, as part of this hatchet job. They have given zero communication on the status of my car, and getting Tony on the phone has become a chore that I would liken to pulling teeth. On Saturday, 7/12, I made the trip, via cab, to Planet Auto, and spoke with Tony, face to face. I was, at that time, assured that I could go home, and that my car would be ready no later than that evening. This was approximately 5PM. Before 7, I made a trip back, as the office was closed. What I found was that everyone had left, the dealership was closed for the weekend, and not so much as a courtesy call, to let me know that my car would, in fact, not be ready. On Monday, July 14, I made the trip back to Planet Auto Sales. I was quickly greeted on the lot by Tony, and my car was nowhere in sight. I was quickly informed that his mechanics had stayed past 7PM on the 12'th to get my car finished, and that he was appalled that no one had called me. I just bit my tongue, and thanked him, lol. He said that since I had not picked it up Saturday evening, they had now taken it to get aligned, and that his mechanic would be back any minute. Well, leaving the dealership some time later, I discovered that every warning light on my dash was lit, the car felt horrible, the steering was grinding, and was farther out of line than ever. I continued to work, as I had already missed time for this car. Upon getting to work, I also discovered several lug nuts missing from the passenger front wheel. On the morning of 7/15/14, I took the car to Browns Toyota, for actual repairs. The gleaming highlights are as follows; the exhaust pipe they cut was a $2000. part, which includes the catalytic converter. The tie rod ends were on the wrong sides, there was still a leak in the steering system, and this was disguised by the fluid system being left empty. Other repairs include damage to the spring cable inside my steering wheel. I can only assume that the steering wheel was repositioned to give an illusion of alignment. Repairs totaling over $4000 in parts and labor, when Toyota had quoted $1300 to do the steering rack. Planet Auto is the most shining example that I have ever seen, of an absolutely horrible business, top to bottom. Tony should not be allowed to sell cars, and their "mechanics" have no business working on a 10 speed bike